Service Engineer Childress, TX

Position: Service Engineer   Childress, TX
Location: Childress

job description

*** this job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service**
* **** the candidate s name, and city & state of residence must be at the top of each resume

**** supplier logos are not permitted on resumes ***
* please submit in word format only
key requirements
candidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidates
all fields below (candidate submission template and summary snapshot) must be completed and included on the top of each resume
resume-only submissions will not be reviewed
incomplete submissions will be rejected
candidate submission template
candidate basic information
full name
current location (city, state)
phone number
email address
work authorization status
current/last organization
employment status
years of experience
interview availability
willing to work on-site (y/n)
willing to work shifts / on-call (y/n)
estimated commute time in minutes (must be < 45 min)

summary snapshot
years of relevant experience:
type of environment (data center / enterprise / field / personal lab):
key hardware experience:
key strengths:
wage rate: **
* bill rate: **
* please note the following bill rate guidelines for this requisition:
local (non-relocating) candidates: the maximum bill rate is ***/hour.
candidates requiring relocation assistance: the client is willing to absorb relocation costs within the bill rate for
*** months only. For these candidates, suppliers may submit a bill rate up to ***/hour above the
*** maximum, not to exceed ***/hour total.
the contractual markup of 37% must be applied to the base bill rate only (excluding the relocation portion) to determine the candidate s pay rate**
* under no circumstances may the maximum bill rate of ***/hour be exceeded.
relocation flexibility does not apply to local candidates.
please clearly indicate the candidate s willingness to relocate at the top of the resume at the time of submission.

*** relocation assistance will only apply for the first 12 months of the contract after 12 months the bill rate will dropped to *****
* work location: childress, tx
work hours: 8-5 mon-fri, occasionally need to support different shift hours and on call.
on call: yes
extension: yes
contract to hire: possible
travel: no
us citizenship required: yes
job description:

job posting title: on-site service engineer ai data center

*** corporation is seeking an experienced on-site service engineer (ose) to support enterprise data center and server environments, including next-generation ai platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior ai experience is not required strong data center and server fundamentals are what matter most.
what you ll do
provide on-site support for dell server and data center systems, ensuring rapid issue resolution and minimal downtime
perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
support both reactive and preventive maintenance following established procedures
collaborate with internal teams and customers during service events to ensure clear communication and resolution
document work performed and contribute to shared knowledge and best practices
participate in on-call rotations and support extended coverage when needed
what you bring
experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
hands-on skills with server components (cpu, memory, power supplies, gpus, etc.)
familiarity with linux or similar operating systems
strong troubleshooting and problem-solving abilities
comfortable working independently on-site and communicating clearly with customers
willingness to learn and support emerging technologies, including ai platforms
qualifications
3 5+ years of experience in technical support, field service, or data center roles
associate or bachelor s degree in it or related field (or equivalent experience)
dell or other vendor…