Intermediate Enterprise Imaging Administrator

Benefits and Perks

• Benefits from Day One:
  Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Participates in an on‑call rotation and supports the team’s effort to provide 24x7 PACS support to radiology and cardiology imaging departments. Supports primary and secondary facilities during each shift and when on‑call, with occasional travel. Collaborates with various departments to streamline documentation workflows and support the implementation of best practices in imaging documentation. Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings.

Other duties as assigned. Diagnoses, troubleshoots, and resolves intermediate PACS incidents and requests via the service ticketing system for imaging‑related software applications and hardware equipment while adhering to established service level agreements and ticket processing guidelines. Serves as an Information Technology resource between imaging clinical staff, radiologists, cardiologists, and third‑party vendors, providing prompt technical support and resolution for all enterprise imaging systems and components.

Ensures the enterprise PACS system operates efficiently by engaging with appropriate information technology resources, third‑party vendors, and clinical staff to diagnose, troubleshoot, and resolve issues with PACS diagnostic stations, scanners, and modality and imaging network connectivity. Performs routine system and preventive maintenance, testing, and installations on PACS applications and hardware equipment to support the daily operation of imaging departments. Participates in the training and mentorship of new imaging administrators, radiologists, and cardiologists regarding their daily operational activities and workflow.

Participates in and owns imaging project activities, including logging time in the project application, providing guidance on imaging needs and requirements, following up on project deliverables, and communicating project details to key stakeholders. Adheres to information technology service management policies and the ITIL framework for planning, operating, and delivering information technology services to customers.

• Knowledge of AGFA/Siemens/GE/Hologic/Nuance/3D Imaging Solutions [Required]
• Intermediate level of knowledge & understanding in a clinical informatics environment [Required]
• Knowledge in supporting an entire PACS System and all related components [Required]
• Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff, and vendors [Required]
• Strong analytical, organizational, technical, & project management skills [Required]
• Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision [Required]
• EPIC Clinical Systems [Preferred]
• Information Technology [Preferred]

• Associate [Preferred]
• Bachelor's [Preferred]

• N/A

• 3+ years’ experience working in a customer service position [Preferred]
• 3+ years’ healthcare or IT experience [Required]

• Certified Imaging Informatics Professional (CIIP) [Preferred]
• Information Technology Infrastructure Library (ITIL) [Preferred]
• Certified Radiologic Technologist (R.T.
  
  -CERT) [Preferred]
• American Registry of Radiologic Technologists
  - Computed Tomography (ARRT-CT) [Preferred]
• Registered Technologist
  - Magnetic Resonance Imaging (R.T.(MR)
  ARRT)) [Preferred]

$68,286.00 - $

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.