SRE Chapter Lead

Location: Athena West Colonia

Join UsAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll doAs Site Reliability Engineering Chapter Lead, you will own the development of SRE capabilities, building and growing a strong SRE community and ensuring consistent practices across teams and platforms. You will lead through coaching rather than line management, focusing on knowledge sharing and continuous improvement, while setting clear chapter principles that support strong reliability, observability, automation, and smooth operations for Vodafone’s critical services.

More Specifically you will:

Guide and grow a community of SRE experts working within cross‑functional teams

Act as Chapter Product Owner for SRE practices, tooling, and skills development

Allocate SRE resources across teams based on seniority, priority, and business criticality

Organize chapter rituals to nurture best practices, knowledge sharing, and innovation in reliability engineering

Act as a servant leader, supporting organisational maturity and readiness rather than controlling delivery

Define, maintain, and harmonize SRE chapter principles and standards across the organization

Mentor and coach SREs, enabling growth in both technical depth and breadth

Promote and embed SRE principles such as SLIs/SLOs, error budgets, automation first mindset, and blameless postmortems

Ensure technical integrity and quality consistency across the full-service lifecycle (design, build, deploy, operate)
Drive continuous improvement of monitoring, alerting, observability, and incident/problem management practices

Act as key contributor during major incidents, ensuring learning, root cause analysis, and sustainable remediation

Identify, standardize, and improve operations and reliability processes across organizations, increasing efficiency and resilience

Who you are Bachelor’s Degree in Computer Science, Engineering, or a related field5+ years of experience in Site Reliability Engineering, IT Operations, Dev Ops, or similar roles2–3+ years of experience coaching, mentoring, or leading technical communities or teams

Strong hands-on background in cloud platforms (e.g. AWS, GCP, Azure, OCI) and large‑scale systems

Proven expertise in monitoring, logging, and observability tools (e.g. Prometheus, Grafana, ELK stack)
Strong experience with CI/CD pipelines, automation, scripting (Python, Bash), and Infrastructure as Code (Terraform, Ansible)
Solid understanding of containerization and orchestration (Docker, Kubernetes)

Experience with incident & problem management, root cause analysis, and service resiliency design

Passion for continuous learning, knowledge sharing, and capability building

Agile mindset, able to foster collaboration and continuous improvement across squads

Strong stakeholder management skills, acting as an enabler and trusted advisor across technical and business teams

Ability to bring external best practices, experiment, and drive innovation in SRE ways of working

Excellent written and verbal communication skills in Greek and English, with technical and nontechnical audiences

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you Award-winning work environment
-certified #1 Top Employer in Greece Competitive pay, bonus & remuneration package

Private Health & Medical Insurance Hybrid way of working: a blend of remote and office-based working, including the option to…