Data Center Technician Night

Job :  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems, with thousands of variables impacting the supply chain—and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers; supply chain specialists; security experts; operations managers; and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE:

Amazon does not sponsor immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Working in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering night and day shifts).
• May require travel to established locations for training until the assigned facility becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or support (bias to action).
• Improve effectiveness through process innovation.

You will be required to work shifts that include days, nights, weekends, and holidays.

• 2+ years of computer/server hardware troubleshooting experience, or related IT experience.
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience.
• Work flexible schedule including weekends, nights, and holidays.

• Knowledge of network design, protocols, and…