Associate Help Desk Specialist

IT Field Support Technician III

Location: Columbus, IN (Travel Required)
Pay: $35.00–$40.00/hour (W-2), DOE Job Type: Contract-to-Hire

We’re looking for an experienced IT Field Support Technician III to support a leading midstream oil & gas company. This role provides hands‑on IT support for field locations throughout the Columbus, IN region and requires frequent travel to remote sites.

• Serve as the primary IT support contact for assigned locations
• Install, configure, and troubleshoot Windows 11 desktops, laptops, printers, and peripherals
• Provide Tier II desktop and field support for hardware, software, networking, and mobile devices
• Support LAN/WAN, wireless connectivity, and business applications
• Install and maintain HP Laser Jet and Konica Minolta printers
• Manage support tickets, document resolutions, and maintain IT asset inventory
• Assist with hardware/software deployments, upgrades, and IT infrastructure projects
• Provide end‑user training and exceptional customer support
• Participate in after‑hours support when needed

• High school diploma or GED required
• Must be authorized to work permanently in the U.S. (No sponsorship)
• 2+ years of desktop or field IT support experience
• Strong knowledge of:
  • Windows 11
  • PC hardware and peripherals
  • LAN/WAN and wireless networking
  • Mobile device support (iOS/Android)
  • IT ticketing systems (BMC Remedy preferred)
• Experience supporting HP Laser Jet and Konica Minolta printers
• Excellent troubleshooting, communication, and customer service skills
• Oil & gas industry experience is a plus
• Bachelor's degree and CompTIA A+, Network+, MCP, or similar certifications are preferred

• Up to 80% travel
• Daily travel within approximately a 200-mile radius of Columbus, IN
• Occasional overnight travel
• Reliable personal vehicle required (mileage reimbursed)
• Clean driving record required

• Ability to lift up to 50 lbs.

• $35–$40/hour W-2
• Strong contract‑to‑hire opportunity
• Mileage reimbursement
• Work with a leading energy company
• Opportunity to support a wide range of IT technologies in a dynamic field environment

Benefits: Health, Dental & Vision Insurance is available. Health savings account, Flexible spending accounts, Life insurance etc. are also available.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.