Lead Engineer, Enterprise

Lead Engineer, Enterprise Applications/Westlake

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We also protect life’s other most important assets – our homes and digital identities – processing over 300million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.

This role will play a crucial part in Solera’s day‑to‑day operations and initiatives. The successful candidate will possess a deep level of technical experience surrounding identity and access management, focused on production application services support for Windows and Linux operating systems and proprietary software platforms.

• Diagnose and resolve complex application issues to ensure optimal performance and usability for the various systems and users, coordinating with department heads to pinpoint and fix issues.
• Provide 24×7 on‑call support on a rotational basis.
• Monitor application performance to measure uptime and downtime and implement strategies to improve availability and performance.
• Manage and resolve technical issues as they arise, provide incident reports, and see through the resolution process to its end.
• Conduct regular reviews of systems to ensure application health, security, and availability.
• Collaborate with IT and development teams to ensure software projects are properly implemented and to update applications as required.
• Document procedures and practices in a clear, concise manner, ensuring that the organization can continue to rely on this guidance in the future.
• Be responsible for monitoring, measuring, performance, availability, security, recovery, and throughput of application services.
• Oversee the operational integrity of tools, systems, and infrastructure, including technical or process changes that could impact application services.

• A passion for excellence in delivery of service to customers and colleagues alike.
• A drive to improve operational processes and procedures.
• Strong familiarity with a broad range of technologies:
  Windows/Linux, multi‑tier web applications, middleware (web/app servers, containers, message queues, etc.), containers, databases, networking, Citrix/VDI, and more.
• Strong affinity to automate repetitive tasks and streamline processes that reduce outages and deliver quick results.
• Familiarity with public and private cloud platforms (AWS, Azure, GCP) and VMware virtualized system environments.
• Knowledgeable in source control management and CI/CD.
• Good understanding of application architecture and databases, with knowledge of Java, .NET, and Python preferred.
• Networking architecture understanding (F5, HAProxy).

EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.