Field Service Engineer; Associate​/Senior​/Lead

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Full time The Colony, TX, US

4 days ago Requisition

Oceus Networks’ mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communications and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations.

For more information, please visit us at (Use the "Apply for this Job" box below)..io

Current clearance or ability obtain a secret clearance
Location:Local to The Colony, TX to support on-site work
Travel: Expected 5-10%
Job Type:Full Time offering competitive salary and eligibility for company benefits

Our Field Service Engineers operate and maintain end-to-end solutions, systems, and products for our customers. The role investigates and resolves product and solution problems in conjunction with other engineering and technical personnel. Candidates load software, configure, integrate, verify, and troubleshoot solutions in a lab environment or customer site using Oceus Network’s products, 3rd party products, and/or customized packages.

Candidate hiring tier (Associate, Staff, Senior, or Lead) will be determined during the interview process based on total years of experience, technical capability, and leadership scope.

• Current secret security clearance (or ability to obtain a clearance)
• Bachelor of Science degree in Computer Science/Telecommunications or related field
• Current state-issued driver's license

Current U.S. Government Security Clearance is preferred.

• Ability to work independently, demonstrating initiative and problem-solving skills.
• Excellent written and verbal English communication skills, with the ability to convey complex technical information clearly.
• Ability to work under pressure, meet deadlines, and deliver with high quality.
• Ability to solve problems and work with minimum supervision.
• Ability to learn quickly and work in a team environment.

• Excellent knowledge of installation and configuration of servers, routers and switches.

Working knowledge of wireless technologies such as LTE and GSM is a plus.

• Experience: 0–2 years of engineering experience in computer technology, telecommunications, or related systems integration roles.
• Skill Focus: Foundational understanding of IP networking concepts (routing, switching, basic troubleshooting) and familiarity with computer hardware, servers, or network equipment installation. Ability to follow technical instructions, procedures, and diagrams accurately. Strong willingness to learn advanced systems integration and secure implementation practices. Good written and verbal communication skills, especially in reporting issues and documenting work. Problem‑solving mindset and ability to work effectively in fast‑paced or dynamic field environments.
  
  Ability to collaborate with teammates, customers, and cross‑functional groups.
• Responsibilities: Assist in the installation, configuration, and testing of customer solutions. Perform basic troubleshooting of hardware, software, and network issues under guidance from senior engineers. Support field deployments by documenting steps, system configurations, and issues encountered. Follow established security and compliance procedures during system setup and maintenance activities. Communicate clearly with customers and internal teams to report technical observations, progress updates, and unresolved issues.
  
  Maintain accurate service logs, trouble tickets, and customer support records. Learn and…