On-Site Service Engineer

Job Title

Location:

Afton, TX

Duration: 4 Months

Work Mode:
Onsite

Work hours:

8-5 Mon-Fri, occasionally need to support different shift hours and on call.

Provide on-site technical support for Dell Power Edge and other enterprise server hardware.

Diagnose and resolve server hardware failures and system issues to minimize customer downtime.

Perform hands-on hardware installation, removal, replacement, and repair.

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.

Execute both reactive break/fix and preventive maintenance following established procedures.

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.

Escalate complex technical issues when appropriate.

Participate in on-call rotations and provide extended coverage as required.

Minimum 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.

Direct, hands-on experience physically working on server hardware.

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.

Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.

Strong understanding of server hardware architecture and troubleshooting methodology.

Experience with hardware diagnostics, BIOS/firmware, and server management tools.

Familiarity with Linux or similar operating systems.

Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.

Comfortable working independently in a customer-facing environment.

Ability to clearly communicate technical issues and resolutions to customers and internal teams.

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Experience supporting Dell Power Edge servers.

Dell or other enterprise hardware certifications.

Experience with iDRAC, iLO, or comparable server management platforms.

Experience supporting GPU/AI server infrastructure.

Experience with data center operations, rack/stack, structured cabling, or server deployment.

Associate's or Bachelor's degree in IT, Computer Science, or a related field.