Systems Engineer; Infrastructure Operations

Systems Engineer (Infrastructure Operations)

This is an Onsite position working 5 days from our North Texas DC located in Justin, Texas.

The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

The Field Systems Engineer is responsible for onsite IT support and operational technology services at the Distribution Center, serving as the primary technical resource for warehouse, endpoint, mobility, and infrastructure-related technologies. This role ensures the stability, availability, deployment, and support of business-critical systems through a combination of onsite and remote support activities, including endpoint management, mobility solutions, infrastructure support, incident response, technology lifecycle management, and operational engineering.

The position provides hands-on technical support for Distribution Center operations while partnering with Remote Operations, Desktop Engineering, Infrastructure, Networking, Service Desk, and business stakeholders to resolve complex technical issues, execute technology deployments, support operational initiatives, and maintain a reliable technology environment. The Field Systems Engineer also leads local implementation activities, supports enterprise technology rollouts, coordinates vendor and support resources, and contributes to continuous improvement efforts that enhance service delivery, operational efficiency, and technology reliability across the organization.

Responsibilities

Distribution Center and Field Technology Support

• Serve as the primary onsite IT resource for the Distribution Center, providing support for business-critical systems and operational technologies.
• Provide onsite and remote troubleshooting, incident response, escalation support, and operational assistance for Distribution Center technology environments.
• Diagnose and resolve complex hardware, software, operating system, application, and infrastructure issues affecting Distribution Center operations.
• Act as a technical escalation point for incidents requiring onsite analysis, troubleshooting, and vendor coordination.

Desktop Engineering and Endpoint Management

• Deploy, configure, image, maintain, upgrade, and support desktops, laptops, tablets, handheld devices, printers, and related endpoint technologies.
• Execute endpoint lifecycle management activities, including technology refresh programs, operating system upgrades, hardware deployments, software installations, asset recovery, and equipment replacements.
• Support endpoint management platforms and device administration activities, including Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), SOTI Mobi Control, and related management technologies.
• Perform endpoint testing, deployment validation, compliance verification, and operational readiness activities.

Mobility, RF, and Warehouse Technology Support

• Deploy, stage, enroll, configure, and support warehouse RF devices, Zebra handhelds, scanners, mobile devices, and SOTI-managed technology solutions.
• Administer and troubleshoot mobile device management platforms and mobility solutions supporting warehouse operations.
• Support operational systems and technologies used within Distribution Center environments to ensure minimal disruption to business processes.
• Partner with business stakeholders and technical teams to support technology pilots, testing activities, and production implementations.

Infrastructure and Site Technology Support

• Troubleshoot and support network, wireless, RF, printer, scanning, telecom, voicemail, paging, intercom, and collaboration technologies used within the Distribution Center.
• Assist Infrastructure and Network Engineering teams with site implementations, technology upgrades, connectivity troubleshooting, and infrastructure-related support activities.
• Coordinate UPS maintenance, testing, repair, replacement, and preventive maintenance activities to maintain availability of critical Distribution Center technologies.
• Support onsite installation, validation, and maintenance of technology infrastructure and operational equipment.

Incident, Change, and Operational Support

• Manage and support Service Now incidents, requests, problem investigations, escalations, service tasks, and operational support activities.
• Participate in Change Advisory Board (CAB)…