Learning Management System; LMS) Administrator Lead; On-Site

Role
: LMS Administrator Lead

Location
:
Ft. Bliss, TX

Years of Experience
: 3+

Clearance
Level & Investigation
:
Tier 1 / Background investigation

Citizenship: U.S. citizenship or authorization to work in U.S.

Experience Areas: LMS; SCORM/xAPI; course shell configuration, permissions, & troubleshooting; compatibility testing; configuration validation;
Tier 2/3 support; MS Office; basic data reporting; communicating technical issues to non-technical personnel

Job
Description
:

Qualifications:

• Minimum 3 years’ experience administering Learning Management System (LMS).
• Experience with SCORM/xAPI, course shell configuration, permissions, & troubleshooting.
• Experience performing compatibility testing, configuration validation, and Tier 2/3 support.
• Proficiency with Microsoft Office and basic data reporting.
• Ability to communicate technical issues clearly to non-technical personnel.
• Must have U.S. citizenship or authorization to work in the United States.
• Successfully complete FBI fingerprint check with no adverse findings.
• Have appropriate background investigation initiated IAW DoD and Army policy.
• Comply with all DoD and Army cybersecurity, acceptable use, and information assurance requirements.
• Requires, at a minimum, a favorably adjudicated Tier 1 background investigation, or an equivalent or higher investigation IAW Army Directive 2014-05 to obtain CAC.

Responsibilities:

• Provide LMS Administration & Platform Support to ensure stable, accurate, and responsive LMS operations enabling uninterrupted professional military education (PME) delivery.
• Perform LMS User & Course Administration, managing user accounts, course shells, enrollments, permissions, and LMS configurations.
• Deliver LMS Technical Support for LMS issues, including troubleshooting, ticket resolution, & escalation, to assist instructors, students, & staff.
• Provide Tier I-III LMS support for all USANCOA and SMC resident and DL courses: assist students with access, navigation, and exam issues; support instructors with grading workflows, content issues, and course configuration; and provide usage trends, issue summaries, and recommendations to COR.
• Coordinate LMS issues with Government IT support when issues require academic or policy decisions or require escalation to appropriate system owners.
• Recreate user issues to identify root causes & recommend procedural or configuration changes; document best practices to reduce recurring issues; & recommend improvements to enhance academic efficiency / user experience.
• Oversee progress of Tier I LMS Support agents & provide hands on Tier II & Tier III troubleshooting.
• Support migration of content, users, and courses during LMS transitions.
• Provide Academic Operations Support, ensuring accurate, timely, and compliant execution of daily academic functions, academic enrollment, & student record management supporting USANCOA and SMC.
• Support Class & Enrollment Management, including class creation, enrollment, section management, roster updates, & student record corrections.
• Provide gradebook management & grade corrections, exam resets, grade audits, & graduation eligibility verification / processing.
• Support course managers with student record archiving IAW Government guidance, ensuring student data is accurate & reconciled within the LMS; collect, maintain, and report academic metrics, including usage, course activity, student progress, help desk trends, and configuration change requests.
• Support academic projects & initiatives by providing estimates, scope analysis, and technical recommendations; supporting academic reviews and coordination with Government personnel ; documenting complex issues and tracking resolution progress; developing work plans, schedules, and status reports; conducting project meetings and maintaining project documentation.
• Support courseware management & content validation to ensure course content is accurate, functional, current, and instructionally sound.
• Assist with creation, modification, and publishing of course shells & learning objects.
• Upload, test, validate, and troubleshoot course content, including SCORM/xAPI packages.
• Support exam creation, updates, item analysis, and troubleshooting.
• Identify outdated content, recommend updates, and maintain version control for course materials; ensure content aligns with Government-provided schedules & requirements and submit all work products for Government review / approval.
• Assist course developers with LMS content packaging issues; support instructors & course managers with content organization, updates, & maintenance.
• Support configuration, testing, and validation of LMS tools, features, and updates to ensure LMS stability, compatibility, and functionality following updates, patches, and integrations.
• Perform configuration checks & support Government-directed configuration changes, conduct compatibility/functionality testing and validation after updates or patches, identify and report issues/risks and required improvements, and support integration of approved tools or…