Data Center Technical Team Lead

Data Center Technical Team Lead

The Data Center Technical Team Lead serves as the onsite working leader responsible for the daily execution, coordination, and quality of data center operations activities within a large-scale AI and accelerated computing environment. This role provides leadership and support to Data Center Technicians and Network Technicians, ensuring shift-level readiness, technical execution, and adherence to established procedures.

Reporting to the Data Center Operations Manager / Site Lead, the Team Lead acts as the primary point of daily coordination between technician-level staff and site leadership. The role is accountable for shift performance, technical escalation management, deployment support, and personnel development, while ensuring operational priorities set by the Site Lead are translated into effective daily execution.

This position requires a hands-on technical leader capable of directing technician teams through deployment, break-fix, and incident activities within a mission-critical, customer-facing environment.

How You Will Make an Impact

• Lead and coordinate daily activities of Data Center Technicians and provide operational coordination support to Network Technicians.
• Assign work, prioritize tasks, and balance customer requests, project activities, and maintenance requirements across the shift.
• Maintain shift schedules and ensure adequate staffing and coverage for 24x7 operational requirements.
• Conduct shift handoffs to ensure continuity of open work, incidents, and priorities.
• Establish and reinforce a culture of safety, accountability, and technical discipline within the team.
• Serve as the primary technical escalation point for Data Center Technicians and Network Technicians on shift.
• Provide hands-on technical guidance for advanced diagnostics, break-fix procedures, and deployment activities when needed.
• Escalate unresolved technical issues, resource gaps, or operational risks to the Site Lead in a timely manner.
• Support technical decision-making during hardware incidents, network issues, and deployment activities.
• Provide prompt, concise daily communication to the Site Lead on shift performance, open issues, and shortages that could impact service levels.
• Support execution of customer-directed priorities communicated by the Site Lead.
• Participate in operational reviews, shift briefings, and readiness discussions as required.
• Represent the team's operational status accurately in reporting to site leadership.
• Coordinate technician and network technician support for new deployments, site expansions, and infrastructure turnover activities.
• Validate deployment quality against rack elevations, port maps, and customer specifications prior to sign-off.
• Support commissioning activities, operational acceptance testing, and readiness reviews.
• Ensure staffing, tooling, and inventory are in place ahead of scheduled deployment work.
• Oversee day-to-day inventory accuracy, chain-of-custody practices, and asset handling within the shift.
• Coordinate RMA workflows and ensure documentation and reconciliation are completed accurately.
• Monitor spare parts levels and flag replenishment needs to the Site Lead.
• Support monthly cycle counts, variance tracking, and root cause follow-up.
• Lead shift-level response to operational incidents, outages, and service disruptions.
• Coordinate technician and network technician activities during major incident response and restoration efforts.
• Ensure timely escalation and clear communication of critical events to the Site Lead.
• Support root cause analysis and corrective action follow-through after incidents.
• Coach, mentor, and support the technical development of Data Center Technicians and coordinate development needs with Network Technician leadership.
• Support onboarding, training, and qualification programs for new and existing personnel.
• Identify skill gaps and growth opportunities within the team and communicate these to the Site Lead.
• Promote adherence to technical standards, SOPs, MOPs, and EOPs.
• Maintain accurate shift records covering diagnostics, repairs, deployments, and incident activity.
• Review technician and network technician documentation for completeness…