Analyst - Computer Services

Job Description

Department:
Technology Support

The Computer Services Analyst I installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support and assistance to the Computer Services specialists and Computer Services Analyst II.

• Provides guidance and technical support to computer services specialists.
• Installs, repairs, and provides routine maintenance of computers throughout the college district, as needed.
• Assists the Computer Services Analyst II in the installation, configuration, and management of a variety of hardware.
• Assists in the development of working solutions and the research and testing of new software.
• Works with hardware and software vendors regarding warranty repairs and other issues, as needed.
• Assists in the management of desktop enterprise software application servers and software.
• Assists with the management and maintenance of Sentinel One, Microsoft Endpoint Configuration Manager (MECM), Faronics tools, mobile management and other related desktop enterprise software.
• Assists with the development and deployment of scripts and software packages.
• Responds to client requests for hardware and software quotes and researches any requests for non-standard resources.
• Generates hardware lifecycle reports to identify equipment to be replaced yearly and coordinates computer setups district wide.
• Maintains current knowledge of trends and development in computer hardware, software, and networking.
• Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal working hours.
• Serves on the Change Management Committee periodically.
• Serves on virtual teams for a variety of projects.
• Travels throughout the college district, as needed.
• Performs other duties as assigned.

• Bachelor's degree in Computer Information Systems, Networking, Computer Science or related field required.
• At least four (4) years of work experience in a related field required.

• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Demonstrated knowledge with physical and virtual desktops and thin-clients, especially Windows, TCP/IP, SMTP, Active Directory, and group policy.
• Demonstrated knowledge of enterprise antivirus software, imaging software and mobile management tools.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
• Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using personal means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals using proper grammar and punctuation.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety