Infrastructure Reliability Operations Administrator

Fidelity Talent Source is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Infrastructure Reliability Operations Administrator to work in Westlake, TX or Merrimack, NH!

We are seeking a talented Infrastructure Reliability Operations engineer to join our Compute Operations team. In this role, you will collaborate with senior technology professionals, peers across operations teams, and represent Compute Operations during incident calls. You will also work closely with teams based in our India offices on a daily basis. As a key member of the operations team, you will continuously evaluate opportunities for automation, promote Dev Ops and Eng Ops practices, and ensure the stability and security of our environment.

• Manage and coordinate Linux, Unix, and Windows operating systems
• Oversee hypervisors and hardware infrastructure
• Ensure security compliance and execute patching activities
• Maintain environment stability and support critical server operations
• Participate in incident management and change execution
• Contribute to operational KPIs , metrics & observability
• Drive automation initiatives and promote Dev Ops/Eng Ops work
• Collaborate with global teams and vendors to resolve issues and implement solutions
• Identify process improvements to improve operational stability
• Communicate effectively with engineering, operations leaders, and partners

• Schedule:
  
  Wed-Sat or Sun-Wed (10 hours per day)
• Flexibility:
  Occasional coverage on other days may be required

• 5+ years of IT experience across a broad range of technologies, with a focus on server and storage infrastructure
• Strong knowledge of Linux (Redhat Linux 7, 8, and
  9)
• Disk storage management expertise
• Experience with virtualization technologies (preferably OLVM)
• On-call coverage and incident management experience
• Troubleshooting skills for OS, hardware, and storage issues
• Shell scripting and Python proficiency; coding experience using AI is a plus
• Experience working with enterprise-level customers and application teams
• Windows, VMware, and OLVM (Oracle Linux Virtualization Manager) experience is highly desirable
• Knowledge of storage subsystems and SAN/NAS/CAS infrastructure is a significant plus
• Experience crafting and maintaining logging, monitoring, and alerting capabilities using Observability tools

• Proven experience in server operations and infrastructure teams
• Expertise in managing high-severity incident calls
• Strong understanding of Agile methodology and IT Service Management
• Comprehensive knowledge of infrastructure tech stack:
  Linux, AIX, Windows, VMware, Open Stack, HP, Dell, IBM AIX server hardware
• Ability to identify gaps and drive process improvements
• Collaboration with vendors (Redhat, HP, Dell, IBM AIX) for root cause analysis and solution implementation
• Passion for automation, self-service, and self-healing infrastructure
• Excellent communication and relationship-building skills

As part of our Compute Operations team, you will play a meaningful role in supporting enterprise infrastructure and operations. We value innovation, collaboration, and a dedication to delivering fast, reliable, and easy-consume technology services.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

For information about working at Fidelity, visit  Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the…