Service Engineer

Job Description:

On‑Site Service Engineer – Data Center / Server Hardware

Location:

Chester, VA

Pay Rate: $41.61/hour

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

On-Call:
Required; occasional support for alternate shifts and extended hours

Unisys is seeking an experienced On‑Site Service Engineer to provide hands‑on technical support for enterprise data center servers and hardware. This is a server hardware break/fix role focused on diagnosing, repairing, replacing, and maintaining server infrastructure. AI experience is not required.

• Diagnose and repair enterprise server hardware and equipment.
• Install, remove, replace, and configure server components, including:
  • Memory/DIMMs and CPUs
  • Power supplies and cooling components
  • Hard drives/SSDs
  • RAID/HBA and NIC components
  • PCIe components and GPUs
  • Motherboards/system boards
• Perform rack‑and‑stack, server installation, cabling, and hardware configuration.
• Troubleshoot BIOS, firmware, operating system, and hardware issues.
• Perform BIOS/firmware updates using tools such as Dell iDRAC or comparable platforms.
• Perform reactive break/fix and preventive maintenance.
• Document troubleshooting activities, repairs, component replacements, and resolutions.
• Work directly with customers and internal technical teams to resolve service issues.
• Escalate complex technical problems when necessary.
• Participate in an on‑call rotation.
• Attend a weekly touchpoint call with the Unisys team once engaged.

• 3+ years of hands‑on enterprise server, data center hardware, or infrastructure experience.
• Direct experience physically installing, diagnosing, repairing, and replacing server components.
• Experience troubleshooting memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling, PCIe components, or GPUs.
• Experience working with rack‑mounted enterprise servers.
• Strong understanding of server architecture and hardware troubleshooting.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong independent troubleshooting and problem‑solving skills.
• Comfortable working independently in a customer‑facing environment.
• Strong communication and documentation skills.
• Ability to lift up to 50 lbs.
• Willingness to work flexible schedules and participate in on‑call support.

• Dell Power Edge experience.
• Dell or other enterprise hardware certifications.
• Experience with Dell iDRAC, HPE iLO, or comparable tools.
• GPU/AI server infrastructure experience.
Data center operations, rack‑and‑stack, structured cabling, or server deployment experience.
• Associate's or Bachelor's degree in IT, Computer Science, or related field.