ServiceNow Pre-Sales & Solutioning Consultant

Job Description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

The Service Now Pre-Sales & Solutions Consultant is a client-facing role responsible for helping customers translate business challenges into practical Service Now solutions. This individual will work closely with clients, sales executives, Service Now practice leadership, architects, and delivery teams to identify client needs, recommend appropriate solutions, shape opportunities, and develop high-quality proposals and solution approaches. The successful candidate will combine strong Service Now knowledge with business acumen, consultative skills, and the ability to build trusted relationships with clients over time.

This role is not simply about responding to RFPs or developing estimates; it is about understanding the client's business, advising them on how Service Now can help, and becoming a trusted advisor throughout the sales and solutioning lifecycle.

• Lead and participate in client discovery sessions to understand business objectives, operational challenges, technology environments, and desired outcomes.
• Listen to client issues and translate business requirements into appropriate Service Now solutions and capabilities.
• Ask effective discovery questions to uncover underlying business needs rather than simply responding to stated technical requirements.
• Advise clients on Service Now capabilities, industry practices, platform strategy, and potential solution approaches.
• Help clients distinguish between immediate requirements and opportunities for longer-term platform transformation.
• Provide guidance on Service Now best practices during the pre-sales cycle, including platform architecture, implementation approaches, governance, adoption, integration, and ongoing platform management.

• Develop solution approaches that align Service Now capabilities with client business and technology requirements.
• Collaborate with Service Now architects, delivery leaders, SMEs, and account teams to create scalable, supportable, and commercially viable solutions.
• Define high-level scope, assumptions, dependencies, staffing models, implementation approaches, timelines, and level-of-effort estimates.
• Identify potential risks, gaps, and dependencies early in the solutioning process and recommend approaches to address them.
• Balance client requirements with Service Now best practices and practical delivery considerations.
• Ensure solutions can be successfully transitioned from pre-sales into delivery.

• Partner with sales teams throughout the opportunity lifecycle, from early qualification and discovery through proposal development, presentations, negotiations, and closure.
• Participate in client presentations, workshops, demonstrations, and solution reviews.
• Develop and contribute to statements of work, proposals, RFP/RFI responses, presentations, solution narratives, and estimates.
• Clearly articulate the business value of proposed Service Now solutions to both technical and executive audiences.
• Help identify opportunities to expand existing Service Now client relationships into additional workflows, products, or services.
• Support account planning by bringing platform knowledge and solution ideas to existing client relationships.

• Develop credible, long-term relationships with client stakeholders across business, technology, and executive organizations.
• Serve as a trusted Service Now advisor who clients can engage when considering new initiatives, challenges, or platform investments.
• Maintain relationships beyond individual pursuits to develop a deeper understanding of the client's business and Service Now roadmap.
• Proactively identify opportunities where additional Service Now capabilities could solve client problems or improve business outcomes.
• Work with account and delivery teams to maintain continuity between the sales, implementation, and ongoing client relationship.

• Maintain current knowledge of the Service Now…