Data Center Technician L2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Data Center Technician L2 performs intermediate-level deployment, hardware maintenance, diagnostics, asset management, and operational support activities within production and non-production data center environments. This role is responsible for executing customer-directed procedures supporting AI infrastructure, accelerator platforms, server hardware, networking equipment, and associated operational systems.

The Data Center Technician L2 serves as an independent technical resource capable of performing hardware installations, break-fix activities, inventory management, structured cabling, and operational readiness tasks with minimal supervision. The role requires strong attention to detail, procedural discipline, technical aptitude, and the ability to execute work safely within mission‑critical environments.

This position plays a key role in maintaining operational reliability, deployment quality, and service delivery performance across hyperscale and high‑performance computing environments.

• Install, rack, cable, and deploy servers, storage systems, accelerator platforms, and networking equipment.
• Execute hardware deployment activities according to approved floor plans, rack elevations, and customer deployment standards.
• Perform structured copper and fiber cabling installation, routing, labeling, and validation.
• Support equipment commissioning, operational readiness, and deployment acceptance testing activities.
• Verify installation quality through physical audits and deployment inspections.

• Perform customer‑directed hardware diagnostics and repair procedures.
• Execute FRU (Field Replaceable Unit) replacements on servers, networking equipment, and accelerator platforms.
• Troubleshoot hardware failures using established operating procedures and diagnostic tools.
• Support RMA activities, including failed component identification, replacement, documentation, and chain‑of‑custody tracking.
• Perform return‑to‑service validation testing following maintenance activities.