Senior Travel Consultant

Responsibilities

• Supporting the Global Operations Director on a day-to-day basis.
• Creating & updating Smart Keys
• Building Quality Control Rules.
• Support issues with all front & mid office systems
• Working with 3rd party developers to test enhancements before going into production.
• Training internal and external customers & staff on GMT products.
• Trouble shooting / fact finding / testing.
• Writing User Guides.
• Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT
• Ensure no lower class is available upon ticket issue
• Chief coordinator for all airline rates & information matters
• To assist any clients (when applicable)

• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external.
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Revised Jun 2022
• Time management skills
• Training skills
• Understanding of GDS / back-Office System / Travel product on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years.
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools).
• High level of customer service.
• Proficiency in English; knowledge of additional languages is an advantage.
• Experience of dealing with Multi nationalities.
• Understanding of Corporate and Marine Travel.
• Good knowledge of Microsoft products:
  Excel, Word & PowerPoint.
• Ability to present, persuade and communicate effectively.
• Ability to train Face to Face and via Ms Teams.
• Amicable and approachable.
• Professional and assertive.
• Team player.
• Strong computer skills in particular with Amadeus reservation/pricing system, use of e-mails, word processing.
• Strong experience from airlines or travel department as a ticketing agent.
• Knowledge of the mid-office system (Pro Tas).
• A positive Outlook and be a self‑motivated team player.
• Must be organised, proactive / resourceful.

Always concerned with providing our colleagues a good quality of service, meeting all their needs and fixing the different kind of issues as soon as possible.