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Bilingual Retention & Winback Specialist
Job in
Hudson Oaks, Parker County, Texas, USA
Listed on 2026-07-16
Listing for:
Nextlink Internet
Full Time
position Listed on 2026-07-16
Job specializations:
-
Language/Bilingual
Bilingual -
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Nextlink is seeking a Bilingual Customer Loyalty Specialist to strengthen relationships and drive long-term retention for our Texas-based ISP. You will engage at-risk customers, address cancellation requests, and run winback campaigns while collaborating with Technical Support, Billing, and Field Operations to ensure accurate account updates.
The ideal candidate communicates persuasively in English and Spanish, handles sensitive situations with empathy, and meets retention targets in a
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