Business Insights & Strategic Project Manager

Business Insights & Strategic Project Manager

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About Legal Zoom

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney‑led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem‑solvers, we can’t wait to meet you.

In 2021, the Supreme Court in Arizona licensed Legal Zoom to operate our own U.S. law firm, LZ Legal Services, LLC. With this approval, Legal Zoom moved to the forefront of regulatory innovation as the first publicly traded company and one of the very few non‑lawyer‑owned companies to own a U.S.‑based law firm. Through our law firm of more than 30 attorneys, LZ Legal Services offers customers quality legal advice and files trademark applications at a fraction of the cost of a traditional offline attorney.

We’ve filed more than 40,000 trademark applications for customers, making LZ Legal Services the U.S. Patent & Trademark Office’s highest volume law firm filer.

Remote‑first:
We believe work should work for you. Legal Zoom supports a remote‑friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more. This position will be remote.

We are seeking a Business Insights & Strategic Project Manager to support planning and operational execution for key strategic projects in support of one of Legal Zoom’s top priorities of delivering next‑gen expertise through our law firm LZ Legal Services. The ideal candidate will have strong business and financial acumen, effective communication and organizational skills, and a passion for translating data into actionable insights.

• Contribute to planning and operational execution for key attorney service delivery strategic projects and initiatives across our Attorney Assisted product offerings, including legal plan subscriptions and intellectual property (Trademark, Copyright & Patent).
• Collaborate with team leadership to prioritize pipeline of service delivery initiatives, then independently drive execution in close partnership with cross‑functional teams (Product, Marketing, Finance, Data Science, Partnerships, etc.).
• Strategic projects may include diagnosing current period law firm business and operations results and identifying opportunities to improve; assessing operational processes and tools and implementing new solutions; monitoring macro trends; managing profitability of the legal plan subscription business.
• Gather data from various sources to create comprehensive datasets for analysis and derive insights. Examples of data analyses may include key financial results and identification of trends or anomalies; analysis of customer utilization and the impact on other metrics; evaluating network attorney quality metric results and use insights to drive execution strategy.
• Leverage data insights to collaborate with cross‑functional teams (Product, Marketing, etc.) on attorney features in product marketing and other external‑facing promotions.
• Drive content for key performance reviews and engagement events, such as town halls, all‑hands meetings, and attorney conferences.
• Communicate effectively 1:1 or at scale with internal stakeholders to ensure understanding of strategic insights and any variations to targets. Contribute to short and long‑term strategy discussions.

• 5+…