USA_Services Specialist _Customer Order and Fulfillment

Position: USA_Services Specialist 2_Customer Order and Fulfillment
Location: Spring

Order Management
Process and manage customer orders from entry through fulfillment
Ensure accuracy and timeliness of order execution to prevent revenue disruption
Serve as backup/primary coverage for order management during staffing gaps
Monitor order pipeline and proactively resolve delays or discrepancies
Logistics Coordination
Coordinate inbound and outbound shipments, including manual pickup creation
Support buyers by executing logistics tasks when systems access is unavailable
Liaise with internal logistics teams, carriers, and suppliers to ensure smooth delivery flow
Track shipments and troubleshoot delivery issues
Buyer & Stakeholder Support
Act as a key support resource for procurement/buying teams
Assist with order-related inquiries, shipment status, and issue resolution
Cross-functional collaboration with logistics, procurement, and operations teams
Process Support & Improvement
Identify inefficiencies in order and logistics workflows and recommend improvements
Maintain accurate documentation and system updates
Support continuity planning to mitigate operational risk (e.g., coverage during absences)