USA_Services Specialist _Customer Order and Fulfillment Job Spring Texas USA,Supply Chain/Logistics

Position: USA_Services Specialist 2_Customer Order and Fulfillment
Location: Spring

Description:

Order Management

Process and manage customer orders from entry through fulfillment
Ensure accuracy and timeliness of order execution to prevent revenue disruption
Serve as backup/primary coverage for order management during staffing gaps
Monitor order pipeline and proactively resolve delays or discrepancies

Logistics Coordination

Coordinate inbound and outbound shipments, including manual pickup creation
Support buyers by executing logistics tasks when systems access is unavailable
Liaise with internal logistics teams, carriers, and suppliers to ensure smooth delivery flow
Track shipments and troubleshoot delivery issues

Buyer & Stakeholder Support

Act as a key support resource for procurement/buying teams
Assist with order-related inquiries, shipment status, and issue resolution
Cross-functional collaboration with logistics, procurement, and operations teams

Process Support & Improvement

Identify inefficiencies in order and logistics workflows and recommend improvements
Maintain accurate documentation and system updates
Support continuity planning to mitigate operational risk (e.g., coverage during absences)

Enable Skills-Based Hiring No Business case justification
Additional Details

Manager's Requested Bill Rate : 39.80
Expected Role Challenges :
Working in warehouse, lifting up to 50 lbs
Working Conditions :
Office in the Warehouse
Are there any safety risks associated with the role? :
Yes
Will the worker be working at a customer's facility? :
No
Essential Requirements of the Role : 2+ years of experience in order management, logistics, supply chain, or operations support

Hands...

-on experience with shipment coordination and pickup scheduling

Strong understanding of order-to-cash or procure-to-pay processes

Ability to manage high volumes of transactional work with accuracy

Strong organizational and problem-solving skills

Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office tools
Desirable Attributes :
Attention to detail - critical for order accuracy and shipment processing

Adaptability & resilie...nce - able to step into a high-pressure, understaffed environment

Collaboration - strong cross-functional communication

Sense of urgency - understands impact of delays on revenue

Reliability - ensures business continuity during staffing shortages
Soft Skills :
Experience supporting both order management and logistics functions

Experience in environments w...ith manual workarounds due to system limitations

Exposure to vendor/supplier coordination

Ability to quickly ramp up and operate with minimal supervision
Tools or Software : SAP, Excel
Education :
High School Diploma or GED
Travel Abroad :
No
Industry Background or Experience :
Any industry
Accreditations / Qualifications / Certification / Licenses :
None
Languages :
English
Is a Flexible Work Arrangement Offered? :
No
Rig Certificate :
No
-Call :
No
Does the Candidate require Offshore Medical & Training Certificates to be arranged by the Supplier? :
No
Does the position allow for the worker to be virtual/remote? :
No
Is Medical Check Required for Role? :
No
Shift Work :
No
Where is the role based? :
Workshop Based
Shift Detail :
Monday - Friday 7am to 4pm or 8am to 5pm
Rotation schedule : NA
Other Rotation : (No Value)
Driving Licence :
No
Driving on behalf of Company :
No
MVR required :
No
Candidate Type Consideration :
National
Business case justification :
Increase in workload