Global Sales Representative

Global Sales Representative Alamance Foods, Inc. (AFI)

Location:

Burlington, North Carolina Position Type:
Full-Time Why Join Alamance Foods?

At Alamance Foods, we believe in investing in our people. We offer a comprehensive benefits package and a supportive culture designed to help you grow, thrive, and build a long-term career.

Benefits & Perks Medical, Dental, and Vision Insurance (eligibility begins the 1st of the month following 60 days of employment)
Life Insurance Coverage Dependent Care Spending Accounts (DCSA)
Paid Time Off (PTO): 12 days annually

Paid Holidays Advancement opportunities and career growth

Mentorship and professional development

Supportive leadership and collaborative environment

Employee-focused culture with long-term stability

Company Background Alamance Foods, Inc. (AFI) is a leading supplier of whipped dairy products in the United States. We produce, package, and ship private-label products customized to meet our customers’ specific needs.

AFI is an innovative organization with proven experience in manufacturing, packaging, and distribution. Our team supports both domestic and international customers while maintaining the highest standards of quality, safety, and operational excellence.

Position Summary The Global Sales Representative manages international order processing, export documentation, regulatory compliance, and shipment coordination for global customers. This role ensures that international shipments move efficiently by preparing accurate documentation, coordinating with internal departments, and maintaining communication with external stakeholders such as brokers, laboratories, and regulatory agencies.

The position requires strong attention to detail, organization, and the ability to manage multiple priorities while supporting international logistics and customer service operations.

Key Responsibilities Email Review & Prioritization Review and prioritize incoming emails related to orders, documentation, and shipments

Respond to brokers requesting documents, corrections, or clarifications

Monitor communications from internal teams including Traffic, Warehouse, QA, and Production Identify potential shipment delays, discrepancies, or customer concerns

Provide updates to Global Sales leadership regarding shipment status and documentation

Order Processing & Coordination Review incoming international customer orders

Create Bills of Lading (BOL) for each shipment

Confirm shipment ready dates with internal teams or customers

Coordinate with Traffic to align orders with carrier schedules

Verify product quantities, pallets, and lot numbers with the Warehouse team Adjust order details if inventory or lot availability changes

Export Documentation Preparation Prepare and update Commercial Invoices based on final shipment quantities and weight

Create and revise Packing Lists including pallet counts and lot numbers

Update USDA documentation when shipment details change

Prepare or revise Shipping Letters based on broker or customer requirements

Apply and adjust Incoterms when required

Correct units of measure and documentation formatting as required by customs agents

Update invoice references when Finance issues revised invoices

Delivery Appointment Coordination Schedule delivery appointments when required by receiving facilities

Confirm appointment times with customers, brokers, and receiving teams

Ensure receiving-site rules and delivery windows are followed

Communicate schedule changes with Traffic, Warehouse, and carriers

Certificate of Origin Processing Create COO requests using the essCert platform

Enter shipment information including HS codes, origin, quantities, and product descriptions

Upload supporting documentation such as Commercial Invoices and Packing Lists Submit requests and address any required corrections from issuing authorities

Verify certificate details against shipment records prior to release

Update and resubmit documentation if corrections are required

Compliance & Certification Management Request Certificates of Analysis (COAs) from the Quality team Initiate Health Certificate requests when required for shipments or samples

Monitor certificate expiration dates to prevent shipment delays

Request sanitary permits when required by importing countries

Coordinate product label requests when required for export documentation

Prepare notarized affidavits and coordinate document notarization

Complete temperature statements or compliance declarations as requested

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