Head of Maintenance and Facility Management; m​/w​/d

Protect asset value and deliver reliable resident service across Lion's communities by building the systems, standards, people and vendor partnerships that help service teams succeed.

The Director of Facilities is responsible for maintenance performance across the portfolio. This role sets the standards, programs and controls that onsite service teams work within, rather than running day-to-day service. It covers preventive maintenance, risk management, maintenance budgets, vendor performance, and service team development.

The Director partners closely with the Cap Ex Director, Procurement, Talent Acquisition and regional leaders to keep communities safe, well maintained and cost-efficient.

The Director of Facilities supports Service Managers rather than supervising daily operations, and partners with the Cap Ex Director rather than managing capital projects.

Preventive maintenance:
Own the portfolio preventive maintenance program, including schedules, standards and completion tracking.

Lead preventive maintenance and risk walks.

Risk management:

Identify and reduce physical, life-safety and liability risks. Keep inspections, certifications and permits current, including fire, elevator and pool.

Budget management:
Build and manage maintenance-related budget line items.

Vendor management:
Select, contract and manage maintenance vendors. Hold them to service levels, pricing and insurance requirements.

Procurement partnership:
Partner with Procurement on national agreements, standard parts and supplies, and pricing that lower cost without lowering quality.

Cap Ex partnership:
Share asset condition data and end-of-life forecasts with the Cap Ex Director to inform capital plans. Make sure completed projects are handed off to service teams with warranties and maintenance plans.

Training and development:
Support training for Service Managers and service teams. Hiring partnership:
Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.

Set and maintain service standards, policies and tools that make onsite work easier and more consistent.

Like every Lion leader, this role is responsible for three outcomes: business results, resident experience and team member experience. Strong cost numbers alone won't earn a top rating if they come at the expense of safety, residents or the service team. Follows through on commitments to service teams and shares findings openly.

• Coaches Service Managers and technicians and prepares them for advancement
• Works across Cap Ex, Procurement, Talent Acquisition and regions
• Resident-centric decision making
• Improves service reliability and protects asset value
• Builds service teams where everyone contributes and belongs
• Finds better, safer and more cost-effective ways to maintain communities

Nashville Corporate Office, or Remote in specific markets (NC, TX, GA), with regular travel to communities

At Lion Real Estate Group, we're focused on building a strong, collaborative team that takes pride in what we do. You'll have the opportunity to work closely with experienced leadership, take ownership of important processes, and play a key role in supporting our expanding real estate operations.

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Health Savings Account (HSA)
• Dental Insurance (99% of employee premium paid by Lion)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
• Holidays (New Years Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day)

Employee Assistance Program

Lion Real Estate Group is a real estate investment and property management firm specializing in value-add multifamily communities. S. markets,…