General Manager

Job area:
Managerial
Division:
Solutions
Job Posting

Title:

General Manager
Time Type:
Full Time

The General Manager of operations is a highly visible leadership role responsible for overseeing the strategic direction, operations, compliance, and financial results of a designated operation. The GM serves as the primary customer interface for all leadership decisions regarding proposal approval and contract negotiations, champions local continuous improvement activities, and develops marketing plans to aid new business growth. The GM ensures the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

• Ensure that systems and procedures are in place for managing operations, equipment, and products safely and profitably, in accordance with company policies and guidelines.
• Lead operations to meet prescribed productivity and service goals and comply with terms outlined in the site operating agreement with the client.
• Set goals to drive company continuous improvement efforts.
• Develop and maintain productive business relations with vendors, suppliers, and all business partners; ensure OSHA and all federal and state laws are effectively implemented.
• Assist in setting client‑specific standards appropriate to scope of work.
• Develop and manage a system of controls to ensure service level and operations performance goals are met within prescribed cost, revenue, and profit parameters.
• Partner with senior leadership to develop and recommend the annual operating budget.
• Responsible for the overall safety and security of the operation.
• Develop a team to achieve company and client objectives for the operation.
• Actively support and practice mentoring, succession planning, and management development activities at the site level.
• Communicate the mission, vision, and core values to motivate direct reports.
• Proactively develop plans and capital requests to ensure an appropriate level of automation/technology to serve the client, and purchase necessary computer software and hardware in accordance with Corporate IT policies and guidelines.
• Act as site‑level champion of client relationship management, ensuring client accounts receive the required level of operational and administrative support.
• Coordinate and lead business reviews with appropriate client and company representatives for each reporting operation.
• Participate and assist the Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and developing quoting rates.
• Manage existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment (MHE).
• Achieve company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
• Audit warehouse for compliance with safety, security, and quality principles and rules; ensure all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.
• Work overtime as dictated by business whether mandatory or voluntary.
• Perform other duties as required.

• Manages operations managers.

• Education and Experience: High school diploma or GED required; bachelor’s degree preferred.
• Professional
  
  Experience:
  
  7 years’ experience in logistics/distribution/relevant environment; 5 years’ leadership experience in logistics/distribution/supply chain operations management.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, ranging from mild to moderate.
• Computer
  
  Skills:
  
  Proficient in Microsoft Office (Excel, Word, and PowerPoint); demonstrated proficiency in applicable WMS systems.
• Language
  
  Skills:
  
  Proficiency in business communication at all levels.
• Other
  
  Skills:
  
  Strong attention to detail and accuracy; good organizational and personnel skills; excellent written and oral communication; strong leadership, supervision, and…