Team Leader, Management

For more than 30 years, ELITE Supported Employment has delivered specialist supported employment services, helping disabled people and people facing complex barriers to work access, retain and progress in employment through personalised support, employer engagement and ongoing in-work assistance. Established with a clear focus on supported employment and inclusion, ELITE is now part of Fedcap UK, a not-for-profit organisation delivering employment, health, skills and social impact programmes across the UK.

About the Programme

Connect to Work is a voluntary Supported Employment programme funded by the Department for Work and Pensions (DWP) and commissioned by Liverpool City Region Combined Authority. The programme supports people who are disabled, have long-term health conditions or face complex barriers to work, including people looking for work and people already in work who need support to retain their job.

Delivered through the Supported Employment Quality Framework (SEQF), Connect to Work follows a place, train and maintain model. This means support is built around the person and their employer, helping participants identify suitable work, move into paid employment and receive ongoing in-work support once a job has started.

About The Role – Lead a Team That Changes Lives

Location: Liverpool, community-based delivery.

Hours: 37.5 hours

Travel: This is a community-based role, so candidates must be flexible and willing to travel across Liverpool to meet and support customers in a variety of locations.

Are you an inspiring leader who believes everyone deserves the opportunity to thrive through employment?

Subject to contract award, we’re looking for a passionate and motivated Team Leader to lead a team delivering the Connect to Work programme. In this role, you’ll combine strong leadership with hands‑on delivery, empowering your team to provide exceptional, person‑centred support while helping people with health conditions, disabilities and complex barriers move into sustainable employment.

This is an opportunity to shape a high-performing service that makes a real difference to individuals, employers and communities. You’ll coach, develop and inspire your team while working alongside health partners, employers and community organisations to create opportunities that change lives.

What you’ll be doing

As Team Leader, you’ll oversee the day‑to‑day delivery of the service, ensuring quality, consistency and excellent outcomes for participants. Your role will include:

• Leading, coaching and supporting a team of Employment Specialists to deliver high‑quality, person‑centred services aligned with the Supported Employment Quality Framework (SEQF).
• Providing regular supervision, reflective practice and mentoring to support colleague wellbeing, professional development and performance.
• Monitoring caseloads, performance data and employment outcomes, using insight to drive continuous improvement and address challenges proactively.
• Supporting your team to engage employers, develop inclusive job opportunities and deliver tailored support that leads to sustainable employment.
• Coordinating delivery across a range of community locations and health settings, ensuring services remain accessible and responsive to local needs.
• Leading by example by managing a small caseload, demonstrating best practice and maintaining a strong understanding of frontline delivery.
• Building strong partnerships with employers to promote inclusive recruitment, workplace adjustments and job carving opportunities.
• Working collaboratively with NHS teams, Jobcentre Plus, local authorities and community organisations to strengthen referral pathways and integrated support.
• Overseeing safeguarding, quality assurance, compliance and data integrity to ensure excellent service standards.
• Identifying learning and development opportunities for your team, fostering a culture of continuous improvement and professional growth.
• Using participant feedback and insight to shape service improvements and enhance the customer experience.
• Promoting a positive team culture built on collaboration, accountability, innovation and psychological safety.

What we’re looking for

We’re…