Staffing Supervisor

Staffing Supervisor-Personal Care

Mount Vernon, TX

Full Time

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Supervisor with commitment and compassion. Are you one of them? If so, apply today!

As a Staffing Supervisor you'll contribute to our success in the following ways:

• Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Personal Care Services team
• Oversee daily scheduling and high-volume dispatching of caregivers across multiple service areas, ensuring coverage aligns with client needs and care plans.
• Coordinate last-minute changes, cancellations, and emergency coverage with professionalism and efficiency.
• Maintain accurate caregiver availability records, optimize staff utilization, and ensure schedules comply with state regulations and company policies
• Serve as the primary contact for caregivers and clients regarding scheduling updates; respond promptly to phone, text, and digital communications
• Collaborate with branch leadership to identify staffing trends, anticipate shortages, and implement proactive solutions
• Accurately document schedule updates and staffing actions in the scheduling system
• Partner with HR and Recruiting to support onboarding, availability updates, and retention strategies
• Train and support dispatch staff; provide guidance to caregivers on schedule-related concerns in a professional, supportive manner
• Participate in weekend/holiday rotations and after-hours/on-call coverage as required
• Promotes Elara Caring's philosophy, mission statement, and administrative policies to ensure quality of care
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
• Performs other duties/projects as assigned

What is Required?

• 60 hours of college from an accredited university or 2 years supervisory experience in a healthcare setting is required
• Minimum 2 years of experience in staffing, scheduling, or dispatching in a high-volume environment (home care, healthcare, call center, transportation, or related field preferred).
• Excellent computer skills and knowledge required
• Proficiency in scheduling software, workforce management systems, or similar technology
• Strong written/verbal communication skills and ability to collaborate with cross functional teams
• Demonstrated ability to manage 300+ schedules or service calls daily with accuracy and timeliness
• Must be organized and able to multitask in a fast-paced environment
• Working knowledge of Medicaid, home care benefits, policies and procedures preferred
• Must have a dependable vehicle, a valid driver's license, and current auto insurance in accordance with the laws of the State
• Meets all applicable agency policies and procedures related to health screening and required testing

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.