Account Supervisor - Armed; Captain

Account Supervisor
- Armed (Captain)

G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring an Account Supervisor
- Armed (Captain). The role of the Account Supervisor (Captain) is to oversee the day-to-day operations of supervision and program leadership of all Officers in their assigned locations for transportation and stationary/remote guarding services. The Account Supervisor is responsible for all matters concerning oversight of dispatch operations. This position will supervise Site Supervisors (2nd Line) as well as overseeing the missions/tasks ensuring they are started and completed in a timely manner.

The Account Supervisor serves as a liaison between company and customer first line supervision and management team and is responsible for ensuring that the desired level and quality of security services are provided and that compliance with all issued directives and state laws is maintained.

• Directly supervise and evaluate supervisors; assign specific tasking and projects for completion to the supervisors; provide periodic verbal and/or performance evaluations of each supervisor and officers to the Operations Manager; interface with customer supervisors, Operations Manager, Fleet Manager, and Project Manager; clearly articulate directives, policies, and procedures to subordinate
• Liaison with Shift (1st level) and Site (2nd level) supervisors; frequent meetings with customer supervisors concerning operational and personnel issues
• Training management: ensure that project training program is compliant with policy and procedures, client contract requirements, and state/local regulations
• Assist with reviews/audits of operational programs; assist with reviews of operational programs to ensure compliance with Performance Work Statement (PWS), state, federal and policies and procedures
• Reporting: assist in providing and analyzing daily/weekly/monthly status reports to the Operations Manager and/or Program Manager as directed
• Safety management: ensure safety practices are in place at work sites; locally manage and conduct program management of all safety related matters to include a driver safety program, blood borne pathogen, and airborne particulates awareness and safety training
• Enforce contract specifications as defined by operational requirements under the Performance Work Statement
• Direct the observation, supervision, instruction, and coordination of dispatches to meet assignments
• Direct the development of more efficient and effective methods and procedures for transport and guard operations
• Assess operational needs and make recommendations to the Operations Manager on developing and implementing corrective measures
• Perform transport missions and guard-level duties as needed per client request for on-demand services which may occur during overnight hours, weekends, and holidays

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must possess a minimum of three (3) years of experience as a law enforcement officer or military police or security officer engaged in functions related to civil or administrative correctional operations
• Must possess a minimum of two (2) years driving experience
• Demonstrated successful prior supervisory/management experience in a security environment
• Must be at least 21 years old or minimum required by the state, if higher
• Must be able to read, understand, and comprehend legal regulatory rulings and guidance
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Planning and organizing skills
• Proficiency with Microsoft Office applications
• Problem solving and active listening skills
• Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
• Able to mediate conflict with tact, diplomacy
• Team leadership skills; coaching, mentoring, motivating others
• Setting and achieving goals
• Attention to detail

• Possession of a current and valid…