Service Manager

Job Requirements

MUST PROVIDE a 3-year Texas Motor Vehicle Record (MVR).

• Professional personal appearance.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Spend time indoors in air‑conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping on a regular basis.
• Kneeling and/or squatting on a regular basis.
• Lifting over 50 lbs infrequently.
• Reaching and/or lifting overhead on a regular basis.
• Climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands on a regular basis.
• Pushing and pulling infrequently.

• Devote oneself/herself to insulating satisfaction for customers.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages communication.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Analyze process regularly to assure efficient and high quality work.
• Increase service technician training and increase productivity levels.
• Provide excellent customer service for all customers whether external and internal.
• If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
• Manage the service department so that it provides appropriate levels of profit.
• Provide cost estimates for repairs.
• Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Require employees to keep the department clean, organized and efficient.
• Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Keep to expense and revenue goals as budgeted.
• Increase the volume of service work through effective management of technicians and processes.
• Create promotional campaigns in cooperation with the sales and parts departments.
• Establish and maintain service follow‑up programs.
• Keep performance efficiency reports for service personnel and make them available as required to the dealer and general manager.
• Stay up to date with service department concerns through attendance at applicable training sessions.
• Create monthly and annual goals for the service department in cooperation with the general manager.