ER​/Trauma Director

ER/Trauma Director

Glen Rose Medical Center–Glen Rose, TX 76043

Emergency Room (ER) Director oversees the daily clinical operations, staffing, and strategic direction of a hospital’s emergency department. They ensure high-quality, efficient patient care, manage budgets, maintain regulatory compliance, and lead teams to optimize patient flow in high-pressure environments. Key roles include hiring personnel, implementing policies, and managing emergency. This position requires a sound knowledge of nursing practice and exceptional leadership abilities.

Responsible for personnel, capital and operating budgets, and compliance. Reports to CNO and is a liaison to departments, physicians, administration, patients, guests and the community. Department Director should be visionary as to the opportunities to develop, grow and expand their service line. The following description of duties is intended to outline the essential responsibilities of the person in this position. It is not intended to be an exhaustive list of job duties and responsibilities.

All functions must be carried out according to Glen Rose Medical Center’s Mission Statement and policies.

• Promotes the mission, vision, and values of the organization
• Oversee the daily workflow, staffing, orientation, training and developing of employees within the department
• Act as the hospital liaison with all pre-hospital emergency medical services and area Trauma referral centers
• As the trauma coordinator, organize services and systems necessary for the multidisciplinary approach throughout the continuum of trauma care; assume responsibility for the clinical and financial performance of the Trauma Program
• Responsible for the ongoing quality/performance improvement processes related to trauma care
• Facilitates Trauma Committee meetings, ED staff meetings and participates on other committees, task forces as assigned
• Promote and support a collaborative team approach in providing care for all ED and trauma patients
• Approach others in a tactful manner and treat others with respect and consideration
• Required to work as a staff nurse at least one shift a week, or more, as needed to ensure staffing coverage of department
• Follow through on commitments; accepts responsibility for personal actions; and adapt to change
• Promote and support a collaborative team approach in providing care for all patients
• Support and interpret policies, procedures, philosophy and objectives of the hospital
• Facilitates staff analysis and improvement plans for ED employee satisfaction workgroup
• Monitors customer satisfaction scores and implements plans to improve them
• Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
• Maintains a departmental dashboard that includes information and progress on each pillar (People, Service, Quality, Finance, and Leadership)
• Responsible for investigating patient, physician and staff complaints and concerns (QDC) and works to resolve them
• Complete annual performance evaluation for self and employees and implement plans of correction when needed
• Develops and administers a budget; leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate more than 5% from budget
• Use problem-solving and conflict resolution skills to foster effective work relationships with team members
• Maintain required competencies for self and all employees within the department
• Pursue professional growth and participates in a professional organization

• Perform other duties as assigned

• Operational Leadership:
  Directs daily ER operations, including patient care standards, workflow efficiency, and staffing models.
• Staff Management:
  Hires, trains, evaluates, and coaches nursing and support staff to ensure competency.
• Quality & Compliance:
  Ensures compliance with regulatory standards (e.g., Joint Commission), manages risk, and initiates quality improvement projects.
• Financial Management:
  Develops and manages operating/capital budgets, oversees equipment procurement, and works on cost-effective improvements.
• Collaboration:
  
  Acts as a liaison…