Patient Account Rep

Summary Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.

Maximizes office productivity through proficient use of appropriate software applications.

Researches and develops resources that create timely and efficient workflow.

Establishes uniform correspondence procedures and style practices.

Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

Plans office layout, develops office budget, and initiates cost reduction programs.

Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.

Prepares activities reports for guidance of management.

Coordinates activities of various clerical departments or workers within department.

Maintains contact with customers and outside vendors.

Education and/or Experience

Experience:

3 to 5 years in busy medical practice preferred;
Comprehensive management of a practice of equal or greater size preferred.

Must have thorough knowledge of physician practice operations;
Skilled in communication, computers, leadership and management of personnel and processes, teambuilding, and multi-tasking.

Certificates, Licenses, Registrations Associate's degree (A.

A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience., Supervisory Responsibilities Manages two subordinate supervisors who supervise a total of four employees in the PHYSICIAN OFFICES and PHYSICIAN BILLING SUPERVISOR. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises eight non-supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications Knowledge of THMP Medicare/Medicaid system and insurance payor guidelines desirable.

At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.

Must be detail oriented with excellent communication skills.

Great customer service skills a must.

Computer literate, knowledge of, or ability to learn hospital soft ware is required.

Evening and weekend shift as required.