General Manager

The General Manager at Dominique Dawes Academy is responsible for overseeing daily operations, program planning, and business performance across all gymnastics and ninja fitness offerings, including recreational classes, competitive teams, camps, events, and more.

The General Manager ensures high programming standards and participant experiences while driving business success through revenue growth, member retention, and customer satisfaction, and provides on-floor oversight — serving as Manager on Duty (MOD) as needed — to support safety and daily operations alongside the Program Manager and Program Lead.

The General Manager is a dynamic leader passionate about youth athletics and enrichment programming, with strong operational skills and business acumen to manage staff, coaches, and administrators. This role coordinates logistics, scheduling, curriculum standards, coach development, and program evaluation, collaborates closely with marketing and leadership teams, and identifies opportunities to enhance offerings and grow Dominique Dawes Academy's customer base.

• Lead and manage staff, coaches, and administrators, handling recruitment, training, scheduling, and performance management to build a strong, motivated team.
• Ensure exceptional customer service by maintaining proactive communication with families, resolving concerns, and fostering a positive, welcoming environment.
• Oversee financial management, including budgeting, labor cost management, tracking KPIs such as revenue, retention, and customer satisfaction, and making data-driven decisions for program optimization.
• Drive sales initiatives, manage community outreach, conduct facility tours, and assist in converting leads into enrollments to achieve revenue and membership goals.
• Collaborate with the Program Manager to conduct coach evaluations and uphold program quality.
• Review facility safety and equipment inspection reports, follow up on outstanding incident reports, and ensure ongoing compliance with safety policies and procedures.
• Oversee all gymnastics and ninja fitness programs year-round, including recreational classes, competitive teams, camps, and events, ensuring alignment with Dominique Dawes Academy’s mission and standards.
• Lead the development of class schedules, program calendars, and event logistics plans to support efficient operations and high-quality participant experiences.
• Collaborate with the Program Manager to implement and maintain curriculum standards.
• Plan special programs and events, ensuring they are well-organized, impactful, and aligned with Dominique Dawes Academy’s community engagement goals.
• Collaborate closely with the Executives and leadership team on strategy, marketing efforts, and continuous improvement initiatives.
• Serve as Manager on Duty (MOD) for scheduled shifts as needed, overseeing daily floor operations, safety, and staff presence.
• Conduct periodic on-floor safety walkthroughs and respond promptly to incidents or emergencies.
• Provide on-the-day oversight of special programs and events as needed, in partnership with the Program Manager and Member Experience Coordinator.
• Uphold and model the academy's core values of respect, teamwork, and excellence in all interactions.
• Perform other duties as assigned.

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Business acumen and understanding of revenue-driven environments
• Customer-focused mindset with a commitment to delivering exceptional experiences
• Ability to work independently and collaboratively in a dynamic, fast-paced environment

• Bachelor’s degree in business administration, management, recreation,…