Donor Communications Coordinator

Description

Join a company that truly impacts others!

Hope Media Group is a family of media brands, including KSBJ, WayFM, Worship 24/7, Vida Unida, and Hope Nation, along with the God Listens Prayer App and a growing portfolio of streaming stations. Together, we are united by a single mission: to engage people to love Jesus, serve others, and spread Hope. Through radio, digital content, mobile apps, and live events, we connect millions with messages that point to Jesus and inspire everyday impact.

If you are passionate about using your gifts to advance the Kingdom through media, we invite you to explore joining our team.

We are a collaborative, mission-driven organization shaped by values of being Hungry, Others-Oriented, Proactive, and Engaged. We take initiative, follow through, serve one another well, and stay fully invested in the work as we pursue excellence and meaningful impact together.

This role works closely with the Donor Communications Manager to execute donor-facing communications across multiple channels. It supports the planning, coordination, and delivery of communications projects while collaborating with internal teams to gather content, manage timelines, and ensure high-quality, donor-centered messaging. The coordinator provides operational and project-level support to advance the department's revenue, retention, and stewardship goals.

• Support the Donor Communications Manager in executing donor communications projects, including Newsletters, Impact Reports, direct mail, email appeals, donor journey emails, and stewardship communications.
• Build, format, test, and deploy Mailchimp email campaigns throughout the calendar year, with a strong focus on campaign appeals.
• Project management:
  Manage donor communications timelines, create campaigns in Wrike and maintain HMG calendar with donor comms dates to ensure all projects meet deadlines simultaneously for multiple brands. Coordinate with internal departments such as Digital, Marketing, Promotions and Programming to gather content, stories, and assets for communications projects.
• Use approved software platforms to create and deploy ringless voicemail messages in support of donor engagement.
• Proofread and quality-check all donor communications for direct mail and email to ensure accuracy, consistency, and alignment with brand voice per branding guidelines.
• Build out and email Digital newsletter using brand website to align with print send date.
• Assist with launching and maintaining Donor onboarding journey series in Mail Chimp.

• Assist in collecting donor stories and testimonials to showcase the impact of donor support.
• Develop and refine information gathering questions to uncover the key details and personal experiences that create compelling, donor-centered stories.
• Ensure all communications are donor-centered and consistent with organizational messaging and stewardship goals.
• Help maintain templates, documentation, and best practices for donor communications.
• Find ways to incorporate donor feedback to improve donor communications, including coordinating donor focus groups.

• Collaborate with the Donor Communications Manager to identify areas of improvement and opportunity.
• Discuss and plan strategies to streamline workflows and improve efficiency in project execution.
• Support cross-functional collaboration with Digital, Marketing, Promotions and Programming to align communications efforts with department goals.

• Committed to a personal relationship with Jesus Christ
• Grounded spiritually and biblically literate
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies
• Live Christian principles defined by the ministry’s Statement of Faith & Biblical Beliefs
• Participate in on-air fundraisers and pray for donors as needed
• Passion for leveraging the HMG’s media platforms for evangelism and discipleship
• Exhibit a strong moral character
• Active member of a Bible believing local church

5% Perform other duties as requested

• Associate degree or higher in Communications, Marketing, or a related field; bachelor's degree preferred

• Heart for Christian ministry
• Has a personal relationship with Jesus Christ and strong moral character.
• Spiritually grounded and working knowledge of scripture.
• Must be an active member of a Bible believing local church
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines. Demonstrated, proven written communication and proofreading skills. Creative writing skills
• Experience building email campaigns using platforms such as Mailchimp
• High attention to detail and commitment to accuracy
• Strong understanding of the donor mindset and heart
• Proactive, takes…