Outreach Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Reports to:

Deputy Director

Location:

Deep East Texas Workforce Development Area

Employment Type:

Full-Time, Non-Exempt Employee

Career Team is looking to hire an Outreach Specialist responsible for promoting and communicating workforce development programs and services to potential participants, employers, and community partners through a variety of outreach strategies. The Outreach Specialist raises community awareness, recruits program participants, and re‑engages customers, using events, social media, and collateral materials to drive enrollment and engagement. The ideal candidate has strong communication and organizational skills, resilience, and an outcome‑driven mindset.

Work is performed under the supervision of the Deputy Director.

• Increase awareness of and engagement with available workforce development programs
• Use social media platforms, community events, hiring events, and job fairs to promote programs to potential participants and partners
• Create outreach and collateral materials, including flyers, graphics, brochures, reels, presentations, and advertisements, to market program offerings and recruit participants
• Engage and recruit participants at community and hiring events
• Re‑engage customers who have discontinued participation and encourage their continued engagement
• Encourage active participation in provider activities and mandated programs
• Assist with participant screening and the enrollment process
• Develop and support outreach and recruitment plans, including the use of virtual technology
• Research, coordinate, and help plan hiring events, including supplies, staffing, and facility needs
• Collaborate with management and the Marketing Department on social media, public relations, and advertising campaigns aligned with organizational objectives
• Advocate for customers' needs and rights, providing support as necessary
• Maintain accurate, up-to-date records of outreach activities and of customer and partner interactions and outcomes
• Keep accurate records of follow‑up with referrals and interested participants
• Provide timely updates and reports on outreach and engagement efforts to management
• Ensure compliance with data privacy and confidentiality policies and procedures
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position requires regular local travel to community and hiring events, including some evenings and weekends.

• Associate's degree required, or comparable experience
• Knowledge of social media platforms and their use for outreach and engagement
• General knowledge of employment and training programs administered through the public Workforce system, including WIOA, Choices, and SNAP
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Personal computer literacy, including effective use of the Internet, email, and Microsoft Office (Word, Excel, Outlook)
• Ability to meet and/or exceed set goals and objectives
• Excellent…