211 Coordinator (AD,DW) DCOESD

211 Coordinator

Position:
Temp, FT, 8am-5pm, Monday-Friday

Location:

Freer

Pay Rate $15.00 an hour Recruiter:

A. Mireles

Core responsibilities

• Direct service and referrals:
  Respond to calls, texts, or chats to understand a caller's needs and provide appropriate referrals to local health and human services.
• Database management:
  Create, maintain, and update the 211 database of community resources, including verifying information annually.
• Reporting and analysis:
  Generate reports on call metrics, referral data, and community needs to identify trends and inform strategy.
• Program support:
  Assist with the coordination and delivery of specific 211 programs and special projects, such as disaster relief efforts or community outreach.
• Stakeholder relations:
  Serve as a point of contact for community organizations and may present information to community boards and other groups.

Required skills and qualifications

• Communication:
  Ability to communicate clearly, effectively, and empathetically with people from diverse backgrounds.
• Problem-solving:
  Skill in analyzing complex issues and providing solutions.
• Technical skills:
  Proficiency in using computers, databases, and standard office software like Microsoft Office.
• Organizational skills:
  Strong abilities in data entry, record-keeping, and time management.
• Customer service: A commitment to providing excellent service to those seeking assistance