Magnolia Hospice - Patient Care Manager

At Magnolia Hospice, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

Works with the Director to oversee all clinical operations and to ensure compliance with quality standards, laws, and regulations related to patient/client care. Contributes to the total organization and philosophy for Hospice Care.

Essential Functions:

• Supervise and foster a professional work environment conducive to achieving employee goals, including training and educational resources.
• Participate in clinical and operational Quality Assessment and Performance Improvement (QAPI) activities and reporting on quality benchmarks.
• Assist with ongoing in-service education for home health aides/CNAs to meet annual requirements.
• Provides assistance and counseling to coordinators and clinicians to assist them in continually improving all aspects of hospice care services.
• Promote business growth by delivering information, education, and support to our team members and referral sources in the community.
• Ensures admissions are completed within the company’s guidelines for same-day admissions.
• Conduct necessary clinical visits to meet patient needs.
• Participates in an on-call rotation for clinical visits, including evenings, weekends, and holidays.
• Perform supervisory visits with field nurses and hospice aides to ensure quality of care, adherence to care plans, and compliance with regulatory standards.
• Collaborate with the Director of Nursing to support day-to-day clinical operations, provide leadership coverage, and assist in clinical decision-making.
• Assist in training and onboarding of new hospice nurses and aides, providing mentorship and education on company protocols and hospice best practices.
• In-service’s with Clinical Staff or buildings when needed.
• Support back‑office operations including chart audits, care planning, scheduling support, and documentation review.
• Monitor patient care delivery to ensure it aligns with the individualized plan of care, working closely with interdisciplinary team members.
• Address patient, family, and team concerns professionally and promptly, helping to foster a culture of compassion, communication, and accountability.
• Participate in quality improvement initiatives and help maintain compliance with federal, state, and accreditation standards.
• Carry caseload of 8‑10 patients, depending on the site’s needs.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in‑services.
• Maintains confidentiality of business trade practices.
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Demonstrates excellent supervisory skills in accordance with Agency’s policies and applicable laws.
• Ability to work under pressure with multiple tasks, changing priorities, and meeting short deadlines.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management.
• Advanced written and verbal interpersonal communication.
• Excellent organizational skills and attention to detail.
• Ability to travel both locally and out of town.

Age-Related

Competencies:

Demonstrates the basic knowledge and skills necessary to identify age‑specific patient needs appropriate for this position.

Information Management:

Cooperates fully in all risk‑management activities and investigations.

Keeps abreast of changes in health‑care law.

Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

RN license is required.

Three years of current Hospice experience preferred.

One year’s experience as a nursing supervisor.

Position requires a…