Senior Quality Analyst

Senior Service Quality Analyst

Operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing.

• Independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness.
• Analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience.
• Collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures.

Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters.

Not only are we fixing a broken industry, we get to win professionally and financially while doing it.