Quality Manager

Responsible for maintaining all quality systems, including ISO requirements, SSOP’s and customer requirements.

Responsible for maintaining all quality systems, including ISO requirements, SSOP’s and customer requirements.

• Assist in developing and standardizing methods by which performance metrics are established and reported
• Oversee ISO compliance and certification
• Create and maintain safe standard operating procedures (SSOP’s)
• Oversee NCR and IAP programs/systems
• Conduct internal audits
• Train in-plant Quality personnel, internal auditors, and affected employees
• Assist in reviewing work instructions, routers, travelers and inspection documents
• Participate in registration/surveillance audits
• Ensure corrective actions are properly generated and effectively closed
• Ensure document and records controls are maintained
• Work with all facilities to ensure all action items from audits, observations, complaints, etc. are effectively followed through
• Communicate regularly with various customers, both internal and external. This includes working closely with SMS group’s Engineers, Project Managers, customers, and vendors.
• Perform other duties as assigned or requested.

• Potentially

• Bachelor's Degree (BA) from four-year college or university in Engineering or a related field preferred
• 5+ years’ experience in quality with ISO experience
• Able to read blueprints
• Experience with precision measurement tools
• Must be well versed in both QA and QC, with emphasis on QC
• Past supervisory experience highly preferred
• ISO Auditor experience
• Strong organizational, communication, statistical, and computer skills
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from management team, customers, and staff
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Computer
  
  Skills:
  
  GSS, Excel spreadsheets and Word Processing Software

• Analytical
  - Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Business Acumen
  - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People
  - Includes staff in planning, decision-making, facilitating and process improvement;
  Takes responsibility for subordinates' activities;
  Makes self available to staff;
  Provides regular performance feedback;
  Develops subordinates' skills and encourages growth;
  Solicits and applies customer feedback (internal and external);
  Fosters quality focus in others;
  Improves processes, products and services.;
  Continually works to…