Leasing Consultant - PT

Job Details

Title:

Part Time Leasing Consultant

Location:

Villas at Valley Ranch, Porter, TX77365

The role of the Leasing Consultant requires a high level of energy, a desire to make a real difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents and customers.

Non-Exempt (Eligible for overtime)

• Deliver superior customer service, maintaining a positive attitude while on the job and while representing Keener Management; demonstrate a strong sense of pride and accountability for the property and the company.
• Adequately follow lead management software and ensure all leads are cleared from the queue daily.
• Inspect pre-leased apartments before potential resident moves in to ensure readiness.
• Ensure that the leasing office, tour path, vacant apartments, amenities and general curb appeal of the property are impeccably clean; spot clean as necessary to maintain high standards.
• Effectively showcase the property and apartment homes to prospective residents, applying product knowledge to prospects’ needs by communicating pricing, floor plans, amenities, benefits, and other offerings while touring prospects to close the deal.
• Demonstrate a sense of urgency while guiding the prospective resident through the leasing and move‑in process, adhering to company procedures and ensuring compliance with Fair Housing requirements.
• Assist in the lease renewal process; distribute and follow up on renewal notices to current residents in an organized and consistent manner.
• Maintain an accurate and updated inventory of apartments available to rent, and a list of current resident information concerning renewals.
• Ensure clear and consistent communication between the leasing office and the maintenance team; randomly review work orders to check completion status.
• Distribute company or community‑issued notices to residents.
• Follow company procedures regarding safety and emergencies.
• Provide general clerical assistance, including answering phones, taking messages, filing, etc.
• Assist management in developing and implementing effective marketing strategies to increase property traffic and internet leads.
• Shop competitive properties to keep local area statistics current.
• Maintain strict confidentiality when dealing with all paperwork containing sensitive information such as social security numbers and paycheck information.
• Maintain a positive employee service attitude (Keener Cares). Review notices to vacate with the Community Manager or Leasing Manager to determine cause of move‑out and develop improvement plans.
• Follow Keener policies and procedures to maintain positive resident communications, resolving complaints and service requests.
• Perform all work with the residents’ satisfaction in mind, aiming for resident satisfaction scores above industry indices on move‑ins, work orders, and pre‑renewal surveys.
• Walk and inspect ready‑show apartments regularly to meet Keener Cares standards at move‑in.
• Update the Community Manager or Leasing Manager on physical occupancy status daily and coordinate with maintenance and leasing staff to ensure timely turnover after move‑out.
• Promote the Keener Cares culture to all personnel, ensuring awareness of the importance of extending this philosophy to each other, vendors and residents.
• Become familiar with the company’s strategic goals each year and strive to accomplish them at the site level.
• Strive for superior customer service in all areas, including interactions within the company and with residents and vendors.
• Perform any additional duties or tasks as assigned by the Community Manager.

• Minimum of six months’ experience in customer service, sales or a retail position.
• Superior customer service skills with the ability to manage difficult situations.
• Strong ability to close leases.
• Availability to work weekends and flexible scheduled hours as assigned by the company.
• Demonstrate ability to apply principles of logical thinking to define problems, collect data, establish facts, draw conclusions and initiate appropriate action.
• Strong attention to detail, organizational planning, time management and…