Sales Advocate

Job Details

Job Location:

504 - CROCKETT - CROCKETT, TX 75835

Job Description:

At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first‑class nationwide wireless service at a value price, with no annual contract. Cricket Wireless powers a nationwide network that covers more than 308 million customers. Our dedication to our employees and customers is relentless. We work hard, we have fun, and we meet goals.

We are looking for a result‑driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. This includes opening and closing procedures, money handling, inventory counts, taking deposits to the bank, and communicating sales and goals to the team throughout your shift.

Working closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up to date with product features and maintain our store’s visual appearance to high standards.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers’ needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.
• Go the extra mile to drive sales.
• Maintain in‑stock and presentable condition of assigned areas.
• Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Cross‑sell products.
• Handle returns of merchandise.
• Team up with co‑workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).

• Proven work experience as a Retail Sales associate, Sales representative, or similar role.
• Basic understanding of sales principles and customer service practices.
• Proficiency in English; bilingual experience is welcomed.
• Basic math skills.
• Working knowledge of customer and market dynamics and requirements.
• Track record of over‑achieving sales quota.
• Hands‑on experience with POS transactions.
• Familiarity with inventory procedures.
• Solid communication and interpersonal skills.
• A friendly and energetic personality with customer service focus.
• Ability to perform under pressure and address complaints in a timely manner.
• Ability to work flexible hours, including evenings, weekends, and holidays.