Retail Associate, Retail Associate​/ Customer Service

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Regular Full Time Sales Lubbock, TX, US

Job Title: Pound Associate

Reports To: Pound General Manager

Status: Full or Part-time;
Non-Exempt

Department: Logistics and Aftermarket

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers.

We achieve our mission through implementing Goodwill’s core values of integrity, inclusiveness, innovation, and empathy—values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living.

Our Pound Associates are the face of our mission to our customers and the community. As such, we expect our Pound Associates to always work with integrity and a positive attitude.

Pound Associates are responsible for handling various donated goods, collecting donations at the donor’s door, processing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”
• Provide excellent customer service to both external and internal customers.
• Smile and greet all customers as they enter the location.
• Become familiar with and follow the GINWT Guidelines.
• Always maintain good personal hygiene and appearance.
• Perform necessary work to ensure store cleanliness.
• Adhere to all Goodwill policies, procedures, and regulations.
• Present a friendly, cooperative attitude to the public at all times.
• Help load and unload store merchandise as needed.
• Demonstrate competency in rotating products.
• Notify the management team of low and overstocked items.
• Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded.

• Performs all register transactions accurately.
• Maintain sales floor and cash register stock level according to standards.
• Adhere to GINWT Over/Short Policy

Other duties as assigned.

None

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Requires the ability to be consistently at work and on time on scheduled workdays.
• Interacts and works respectively with customers and staff who are living with disabilities.
• Demonstrates sensitivity and the ability to communicate with a diverse population.
• Conveys information clearly through verbal communication.
• Works independently while fostering a strong team atmosphere.
• Demonstrates professionalism, integrity, and ethical behavior.

• High school or GED preferred.
• Basic math skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Lift or move up to fifty (50) pounds of product within the store.
• The ability to bend and reach into gaylords four (4) feet high to remove clothing and housewares.
• Ability to maneuver rolling tables within the store weighing up to 200 pounds.
• Manual dexterity to operate cash registers.
• Stand for long periods throughout the day.
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, and placing items on shelves and in Pound tables.
• Demonstrate visual acuity to evaluate donated items for quality.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the environment is usually moderate.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.