Shift Lead - PT

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As an Hourly Shift Lead, you will lead the team during your assigned shift, ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures and emphasize the customer experience.
• Proactively responds to customer and store needs, escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety, and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work of self and others in a fast‑paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays).

• Regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
• Close vision required for computer work.
• Ability to hear and communicate through a headset.
• Light to moderate lifting required.
• Moderate noise environment.
• Ability to work in a confined area.

The anticipated base salary range for this position is listed below. Actual compensation will be determined based on several job‑related factors, including relevant experience, skills, qualifications, internal equity, geographic location, and business needs. This range represents the Company’s current good‑faith estimate of the compensation expected to be offered for this position at the time of posting.