Full Time Customer Service & Sales Consultant EASTLAND

Employment Type

Permanent Closing Date 11 Sept 2026 11:59pm Job Title Full Time Customer Service & Sales Consultant EASTLAND

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

• Deliver Exceptional Customer Experiences:
  Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert:
  Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel:
  Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute:
  Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

• Annual Fixed Remuneration: $71,330 per year*
• * Junior Rates apply for those under 20 years of age.
• Penalty rates are as follows:
  Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• 12% superannuation included Plus 12% Superannuation
• Generous Discounts:
  Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options:
  Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities:
  Access over 17,000 learning programs with Linked In Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility:
  We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards:
  Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture:
  Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

• Great Communication
  
  Skills:
  
  You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach:
  You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive:
  You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning:
  You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity:
  You have a can-do attitude, even when things get busy.
• Customer-Facing
  
  Experience:
  
  Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityanda

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