Inside Sales Representative

PCI Enterprises is a leading manufacturer, distributor, and online retailer of innovative specialty architectural millwork products including shutters, molding, railings, beams, and more. With a commitment to craftsmanship, design excellence, and a strong online presence, we have served architects, designers, builders, wholesalers, and homeowners for 25 years.

We are seeking dynamic, motivated team members who enjoy working with clients, in a fun, fast‑paced, exciting work environment and who play a pivotal role in connecting with our valued clients by helping them find the perfect architectural millwork solutions.

• Customer Engagement:
  Build and maintain strong relationships with existing and potential customers through phone, email, and live chat.
• Product Knowledge:
  Develop a deep understanding of our specialty architectural millwork solutions, their features, benefits, applications, and materials to provide expert guidance.
• Consultative Selling:
  Act as a trusted advisor to customers, offering tailored solutions to meet their specific project requirements and budget.
• Quoting and Pricing:
  Prepare accurate quotes and pricing information, ensuring competitive yet profitable offerings.
• Order Processing:
  Process customer orders efficiently, coordinating with other departments to ensure timely delivery.
• Customer Support:
  Address inquiries, resolve issues, and provide exceptional post‑sales support.
• Sales Tracking:
  Maintain accurate records of customer interactions and sales activities using our CRM system.
• Market Research:
  Stay informed about industry trends, competitors, and market developments to identify new business opportunities.

• Strong interpersonal and communication skills with ability to build rapport with customers.
• Strong problem‑solving and critical thinking skills with ability to convey complex information clearly.
• Excellent organizational skills and attention to detail.
• Strong desire to work directly with clients one on one daily.
• Self‑motivated with a proactive approach to problem‑solving.

Job Type: Full‑time

Salary:
Hourly base + Commission

• Competitive commission structure.
• Paid training program with ongoing training and development opportunities.
• Health, dental, and vision insurance.
• Retirement benefits: 401(k) + company 1% match.

• Entry level

• Full‑time

• Sales and Business Development
• Industry: Wholesale Building Materials