Senior Service Sales Executive

About This Role

This role requires the candidate to identify service solution selling opportunities, work with key players within National & Regional Healthcare Account customers and develop strategic C-Level relationships with Service & Aftermarket customers who have a National / Regional presence. The candidate will collaborate across the North America Field Operations organization, the Strategic Account Team Leaders (Carrier Factory), and other Carrier Corporation National Leaders to drive growth within assigned accounts.

As a Senior Service Sales Executive for the North America Healthcare market, the candidate will act as the primary contact for strategic customers and develop professional relationships with senior leadership to understand and meet customer needs within contracted scope. The role supports daily interactions with the Strategic Account Healthcare Team to expand relationships and grow overall share of wallet.

• Develop new business relationships with end-user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within facilities and for replacement projects.
• Communicate with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities and Engineering professionals, maintaining and expanding relationships in assigned accounts.
• Prepare and negotiate complex sales contracts with a large number of accounts.
• Partner with field sales and service team members, operations, branch and regional leadership to support business growth targets.
• Work directly with building owners to improve system reliability, reduce energy consumption and improve indoor environment.
• Support and communicate with GPO partners and leverage these relationships.
• Create and implement strategic sales strategies to position Carrier as the preferred supplier and secure targeted partnerships.
• Manage current Carrier Healthcare account relationships to maximize service and aftermarket sales.
• Perform needs assessments, develop and coordinate sales proposals, estimates, and presentations, coordinating with operations, finance, legal and other resources, to facilitate the sale and negotiate satisfactory contracts.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
• Participate in civic and professional organizations to build a network of contacts and advance sales targets.
• Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
• Participate in activities such as bids, trade shows, and customer relationship management.
• Represent the broader company's interests and build business relationships to enhance sales performance aligned with company mission and strategy.
• Collect and analyze market data to call on current and potential customers.
• Support existing customer relationships and travel as necessary (estimated 45-50% travel).
• Work autonomously with limited oversight from manager.
• Coach and review the work of field-level professionals.

• High school diploma or GED.
• 5+ years of experience in HVAC Service Sales and/or Healthcare System Solution Sales.
• Valid Driver’s License.
• Ability to travel up to 25% domestically.

• Bachelor’s degree in engineering, business or a related field.
• Advanced knowledge of the Healthcare markets.
• Understanding of GPOs and how they interact with healthcare systems (IDNs).
• High level of technical and financial expertise to assist field offices in selling Carrier Commercial equipment and service.
• Related professional certifications preferred.
• Ability to work independently on a team.
• Strong written and verbal communication skills with ability to interact with external customers and across functional sales, engineering, manufacturing and marketing teams.
• Sense of urgency, self‑initiative, dedication, and sense of ownership.
• Outstanding follow‑up and follow‑through skills.
• Highly organized with strong attention to detail and ability to prioritize.
• Unwavering customer service orientation.
• Proficiency with Microsoft Office (Excel, Word & PowerPoint).
• Ability to coordinate with…