Hybrid Field Sales Representative; Dallas, TX

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Hybrid Field Sales Representative (HFSR) is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs. The position will sell, cross‑sell, up‑sell, and retain using the Aetna IVL Medicare product portfolio. This role deploys an operating model that supports 3 days in the field and 2 days in a call center queue to lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support more direct‑to‑consumer growth by meeting consumers where they want to be met in home or over the phone.

• Own the member relationship throughout the year and serve as the primary contact for member inquiries, including plan benefits, product and service questions, and issue resolution.
• Acquire and convert new and existing members via field programs such as face‑to‑face appointments, retail, provider, center of influence development, and referral programs.
• Acquire and convert new and existing members via inbound and outbound calls by assessing customer needs, asking probing questions and demonstrating superior listening skills.
• Document call interactions, COIs and lead management protocols in the hybrid field sales integrated tech stack.
• Develop, continuously train, and learn new sales skills to support best‑in‑class customer acquisition metrics, sales goals and other KPIs.
• Ensure telesales and field sales meet quality, sales effectiveness, retention, secret shopper initiatives and state, federal and CMS requirements for Medicare sales agents and programs.

• 4‑year college degree or 1 to 2 years’ experience selling multiple Medicare products (e.g., Medicare Advantage, Medicare Supplement).
• Life & Health insurance license not required; must obtain license within 60 days of employment start date.
• Active use of computer for daily job activities.
• Ability to multi‑task while talking on the phone.
• Excellent communication and listening skills.
• Self‑starter with positive attitude and ability to control emotions when dealing with unhappy customers.
• Adaptable to high‑pressure, achievement‑oriented environment.
• Drive to build, manage, and grow a book of business.
• High level of computer proficiency, including Microsoft Office.
• Ability to perform basic mathematical operations without a calculator.

• Adept at presentation skills, learning Medicare products, sales process, and systems.
• Adept at collaboration and teamwork.
• Mastery of technology, problem‑solving and decision making.
• Mastery of growth mindset, agility and self‑development.
• Assessment of consumer needs and cost‑benefit analysis.
• Out‑of‑the‑box solutioning and creative thinking.

Pay range is $47,788.00 – $81,090.00 per year. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.