Customer Support & Sales Development Specialist – Golf Simulator

Location: Celina, TX

Job :254

# of Openings:1

The Indoor Golf Shop | Celina, TX | Full-Time, On-Site

The Indoor Golf Shop is a fast-growing leader in golf simulators, launch monitors, and premium golf accessories. We operate multiple brands, including InHome Golf and SIGPRO
, and serve customers nationwide through e-commerce, wholesale, and custom installations.

Our mission is simple:
help golfers bring the game home.

We are looking for a Customer Support & Sales Development Specialist to join our in-office team in Celina, TX
.

This is a customer-focused role for someone who enjoys talking with people, learning products, solving problems, and building relationships.

You will be one of the first points of contact for customers who have questions about our golf simulator products. You will help customers understand our products, answer questions, assist with basic setup and troubleshooting, and connect customers with the appropriate sales team member when they are ready to make a purchase.

This position is also designed to provide an opportunity for career growth into Sales. As you develop your product knowledge, customer relationships, and understanding of our sales process, there may be opportunities to move into a sales-focused position.

This is a great fit for someone who:

• Enjoys talking with and helping customers
• Is friendly, confident, and comfortable communicating with people
• Has an interest in golf, sports, technology, or consumer products
• Enjoys learning about products and explaining them to others
• Is motivated to develop a career in sales
• Wants a long-term opportunity to grow with a company

• Respond to customer questions by phone, email, and chat.
• Help customers understand our golf simulators, launch monitors, accessories, and other products.
• Assist customers with product selection and basic setup questions.
• Provide basic troubleshooting and determine when an issue should be escalated.
• Provide friendly, professional, and knowledgeable customer service.
• Follow up with customers when needed to make sure their questions or concerns are resolved.
• Learn our products, features, pricing, and applications.
• Help customers understand which products may best fit their needs.
• Recognize opportunities where a customer may need additional products or services.
• Connect qualified customers with members of the Sales team.
• Support the Sales team with customer follow-up and product information.
• Learn our sales process and develop the skills needed for future advancement into a sales role.

• Build positive relationships with customers.
• Communicate clearly and professionally.
• Document customer interactions accurately.
• Work closely with Customer Support, Sales, and other departments to resolve customer needs.
• Help create a positive experience for customers before and after their purchase.

• Must be able to work on-site in Celina, TX
  .
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused personality.
• Comfortable speaking with customers by phone, email, and chat.
• Ability to learn new products and information quickly.
• Strong problem-solving and organizational skills.
• Comfortable working with computers and standard business software.
• Interest in golf, sports, technology, or consumer products.
• Willingness to learn and develop sales skills.

• 1–2 years of experience in customer service, retail, inside sales, sales support, or a similar customer-facing role.
• Experience communicating with customers by phone, email, or chat.
• Experience with CRM or customer management systems.
• Golf industry, sporting goods, consumer electronics, or e-commerce experience.
• Previous sales experience is a plus, but not required
  .

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