Sales Manager - Ricardo Marriott

DEPARTMENT:Sales
REPORTS TO:Director of Sales & Catering
Status:Exempt

JOB SUMMARY:

The Sales Manageris responsible forbookingmeetings/catering needs,and local/socialcateringbusiness.

The Sales Managerisresponsible formeetingbudgeted revenue goals while exceeding customer satisfaction; understanding andanticipatingcustomer needs and building strong relationships to ensure increased repeat business;soliciting new business opportunities, answering client questions, closing business,and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic,detail-oriented person with a passion for providing 5-star service, a flexible can-do attitude along excellent communication skills to ensure customer satisfaction and repeat business.

PRIMARY

JOB DUTIES:

• Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails,and leads (no later than 24 hours).

• Solicit and secure business forthe
  
  Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts,andnew customers in the market while continuing to saturate existing accounts. Must be able to filltheschedule withacontinuous stream of customer contacts ontheproperty, on location,or via the telephone and internet.

• Develop strong, professional long-term business relationships. Attend networking events and becomeamember of civicorganizationsand/or industry associations.

• Musthaveaclear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals.

• Maintain accurate information andrevenuesin appropriate database sat all times to ensure accurate forecasting.

• Create and maintain neatly organized files with all required and appropriate information.

• Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM.

• Work closely withthe
  
  Catering Department on operations and event execution.

• Beon-siteto greet all groups upon arrival; onsite and visible to groups throughout their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.

• Follow-up withclientsafterfunctionby phone to ensure customer satisfaction, thank them for the business,and address any possible challenges.

• Follow upwith various departments to ensure any necessary feedback is communicated.

• Follow through on billing to ensure all monies are collected.

• Assist other sales/catering managers with site inspections as required.

• Participate in all property-specific customer functions.

• Assist with reporting as necessary.

• Provide sales support during shows, help drive sales initiatives set forth by DOSCs and conduct or attend training as needed.

• Wear professional attire and always representthepropertyto the best of your ability.

• Maintain a positive, cooperative work environment between staff and managementbycompany values.

• Any other duties or activities set forth bytheimmediate supervisor or General Manager.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.