Officer II

Job Responsibilities

• Respond to, investigate, and problem‑solve routine complaints reported by patients, parents, visitors and employees.
• Engage expert resources to address patient, parent, visitor and employee concerns in a timely manner.
• Direct traffic within Cincinnati Children’s and control parking for all patients, parents, visitors and employees; escort as needed.
• Control access for the entire Medical Center, performing all necessary locking and unlocking of buildings and grounds.
• Assist clinical staff with patient restraint, physically restraining patients or other visitors as instructed.
• Restrain patients and monitor combative or potentially combative patients for extended periods, with annual recertification in physical restraint training.
• Patrol buildings and grounds by motor vehicle, foot and bike; ensure only authorized personnel are admitted onto hospital premises.
• Ensure visitors, staff and patients are properly badged before entering/exiting elevators.
• Report safety and fire hazards observed during patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Cincinnati Fire Code.
• Provide way‑finding and general assistance for patients and visitors during routine security duties.
• Respect the rights of parents/guardians and adult patients to identify who may visit; enforce visitor policy and badge access accordingly.

Pay range: $18.33 – $22.25 per hour (annualized pay may vary based on FTE status).

• High‑school diploma or equivalent.
• 2+ years of work experience in a related discipline.
• Valid driver’s license.
• Ability to complete TCI training and obtain TCI certification within 6 months of start date.
• Physical strength, stamina, agility and control to safely, comfortably and without risk of injury perform the following tasks: stand, walk, stoop, kneel, twist/turn, lift/carry up to 30lb, squat/crouch, lunge, maneuver to the floor, slide down a wall while supporting another person, get up quickly from the floor.

Cincinnati Children’s is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.