Loss Prevention Manager

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world‑class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives. Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country.

Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Canyon Ranch Austin is seeking an experienced and highly professional Loss Prevention Manager to join our pre‑opening leadership team. This critical leadership position is responsible for developing, implementing, and overseeing all aspects of resort safety, security, emergency preparedness, asset protection, and risk management. Serving as the resort's primary security and life safety leader, the Loss Prevention Manager will establish the foundation for a comprehensive safety and security program that protects guests, colleagues, visitors, physical assets, and the Canyon Ranch brand.

This role will lead the property's Loss Prevention team while partnering closely with operational leaders to foster a culture where safety, wellness, hospitality, and security coexist seamlessly. The ideal candidate understands that luxury security is discreet, proactive, and service‑oriented. Success in this role requires exceptional leadership, sound judgment, strong investigative abilities, and the ability to remain calm and decisive in dynamic situations.

This position is anticiapted to start September 1, 2026.

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

Pre-Opening Leadership

• Lead all Loss Prevention and Life Safety pre‑opening planning and operational readiness activities.
• Develop and implement departmental Standard Operating Procedures (SOPs), emergency response plans, security protocols, and life safety programs.
• Participate in the recruitment, hiring, onboarding, and training of Loss Prevention colleagues.
• Coordinate installation, testing, and commissioning of security systems including CCTV, access control systems, intrusion detection, key management systems, radio communications, and life safety systems.
• Partner with project teams, Engineering, IT, and contractors to ensure security and life safety considerations are integrated throughout the resort.
• Conduct risk assessments and security evaluations of guest areas, back‑of‑house facilities, employee spaces, wellness facilities, parking areas, and perimeter operations.
• Develop opening readiness exercises, tabletop drills, and emergency response training programs.

Safety & Security Operations

• Direct daily Loss Prevention operations throughout the resort.
• Maintain a highly visible yet guest‑friendly presence across all areas of the property.
• Develop and oversee patrol programs for guest areas, wellness facilities, back‑of‑house operations, parking areas, trails, and resort grounds.
• Monitor resort security systems and ensure effective operation of surveillance, access control, and alarm systems.
• Oversee key control, credential management, and access authorization programs.
• Conduct routine security audits and operational assessments to identify vulnerabilities and mitigation strategies.
• Maintain effective relationships with local law enforcement, fire departments, emergency medical services, and emergency management agencies.

Life Safety & Emergency Preparedness

• Serve as the resort's primary emergency response coordinator.
• Develop and maintain emergency response…