Robot Support Associate

Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with Fed Ex to build a national network of autonomous warehouses capable of generating many billions in annual revenue.

We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you.

We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids.

Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles).

At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.

Nimble's Core Values:

Be relentlessly resourceful - Challenge conventions and overcome obstacles.

Be legendary - Be the very best and do work that inspires.

Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission.

Be dependable - Take ownership and deliver with high agency.

The Role

The Robotics Support Associate is responsible to monitor in real-time a fleet of autonomous fulfillment robots, swiftly resolving hardware and software errors, and ensuring optimal flow across the facility. You will partner with frontline operations, Service technicians to achieve daily production goals. You will closely collaborate with Engineering to troubleshoot edge cases, track performance patterns, and drive continuous system improvements

• Monitor fleet management interface to ensure continuous, uninterrupted throughput of autonomous systems.
• Track key operational metrics and proactively address bottlenecks.
• Quickly respond to system alerts, physical robot faults, pathing jams, and hardware exceptions
• Perform basic physical and digital triage to safely clear error states, recover stalled robots and return them to active service without compromising shift pace.
• Use our tracking system to log detailed fault/bug reports, capturing necessary information to root cause incidents.
• Partner with the appropriate engineering teams to diagnose recurring hardware, software, or sensor failures.
• Participate in root-cause analysis (RCA) sessions and assist in testing or validating new firmware, software patches, and hardware retrofits on the live floor.
• Keep clear line of communication with on the floor operations and Service to achieve daily production goals
• Enforce safety protocols when operating on the grid and the control mezzanine.

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics.
• Strong problem solving and troubleshooting skills; ability to remain calm and decisive during high-volume operational incidents.
• Excellent verbal and written communication skills and ability to work in a fast paced environment involving…